IT Help Desk - Bilingual (Korean / English)

Pay $25.00 - $30.00 / hour

Location San Jose / California

Employment type Contract

Job Description

Req# : REF1693E

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Our Mission

WOONGJIN INC. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.

This position is responsible for technical support for Communication Practice-related business products and services supported by Business Operations.

This operational position requires the Engineer to speak directly to internal and external customers about a wide variety of technical issues / requests.

Responsibilities will include providing the necessary support in order to resolve the customer's issues and / or fulfill requests in a manner that meets or exceeds agreed upon Service Level Agreements (OLAs / SLAs) with internal / external customers.

Provide technical support to internal / external customers for VoIP-related incidents, requests, and inquiries relating to a variety of business products and services

Document work updates in a company-provided ticketing system until a resolution is complete and the ticket is closed with the customer

Collaborate with other analysts to determine resolutions for customer incidents and requests

Western IPT Network & System management (hardware / software)

Other duties as assigned

Salary : $25 to $30 / hr

Excellent written and oral communication skills

Excellent customer service and conflict resolution skills

Working understanding of Information Technology and computing systems

Working understanding of IP networking fundamentals

Familiar with Microsoft applications such as Windows operating system, Office applications, Outlook, and SharePoint

Familiar with common ticketing systems

Demonstrated desire for self-directed education regarding IP networking and VoIP technologies

• All your information will be kept confidential according to EEO guidelines.
• NO C2C

About the company

Woongjin is a company founded in year of 2010 by very-highly talented information technology program developers, in Los Angeles of California. Since then, Woongjin has grown rapidly by successfully completing countless projects, and now became the most effective IT solution company in the community, with its size and areas of business.

Notice

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