Credit Administrator / Returns Analyst

Credit Administrator / Returns Analyst

Type of Position : Temp to Hire

Location : Bridgewater, NJ

Schedule : Hybrid / In office Tuesday, Wednesday & Thursday

Hours : 8 : 00am 5 : 00pm / Monday through Friday

Pay Rate : $31.00 per hour

Start Date : Immediate

The Credit Administrator / Returns Analyst is an essential part of the Finance team, dedicated to enhancing the returned goods process. This role is responsible for collecting and evaluating crucial information to support, analyze, and validate customer return claims, ensuring accuracy and efficiency throughout the process.

Key Roles and Responsibilities

• Oversee and process customer claims for return-related credits with precision and timeliness
• Interpret customer contract terms and pricing, ensuring compliance with return authorization policies
• Proactively address system issues to minimize delays and deductions
• Prepare periodic and ad hoc reports for management and stakeholders
• Collaborate cross-functionally with accounts receivable, customer service, sales, contracts, pricing, IT, and external partners
• Build and maintain strong working relationships internally and externally
• Identify and resolve customer issues and disputes efficiently
• Respond promptly to customer inquiries about credits for returns

Qualifications & Skills

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