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IT - Application Support - Contractor

IT - Application Support - Contractor

AGM Tech SolutionsPittsburgh, PA, United States
12 hours ago
Job type
  • Full-time
Job description

Summary :

Troubleshoot highly technical problems, which may require assessing source code to analyze and resolve problems. This requires advanced troubleshooting skills and must be able to adapt and create non-standard approaches to problem solving.

Job Responsibilities :

  • Organize and lead multi-functional teams during customer service disruptions, configuration management, new feature deployment and new product implementations
  • Perform code upgrades without supervision.
  • Be responsible for, and master multiple subject matter areas of responsibilities.
  • Identify and document best practices within their subject matter areas of expertise.
  • Provide continuous process improvement suggestions.
  • Maintain and document Standard Operating Procedures.

Skills :

  • Complex troubleshooting in a mission critical production environment.
  • IT Customer Service / Problem Management Resolution experience.

    • Education / Experience :

  • Bachelor's degree in a technical field such as computer science, computer engineering or related field required or equivalent work experience.
  • 3-5 years experience required.
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    Application Support • Pittsburgh, PA, United States