Senior Technical Program Manager

Job Description

Job Description

Description :

Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have access to the best technology, support, and experience. We are driven by our passion for innovation, growth, and connecting people. If you believe in the transformative power of technology-driven solutions and meaningful communication, Propio could be the ideal place for you.

We’re seeking a Senior Technical Program Manager to own and drive a portfolio of initiatives focused on modernizing our Translation Management System (TMS) and integrating advanced AI and Machine Translation (MT) capabilities. This role operates at a strategic level, coordinating multiple interdependent workstreams and serving as a key business-facing leader for the Translation organization.

You will align technology delivery with Translation business strategy, ensuring platform investments deliver measurable improvements in quality, speed, scalability, and cost efficiency.

Key Responsibilities

• Act as the main business-facing program lead, partnering closely with senior leaders across Translation, operations, product, and commercial teams
• Set the vision, success metrics, and roadmaps aligned to Translation business goals
• Turn business strategy into clear, coordinated technical plans
• Manage multiple cross-functional teams, managing dependencies, risks, and resourcing
• Establish and run program governance, including executive updates, and decision-making forums
• Drive integration of AI / MT solutions, including MT engines, LLM-based translation, and automation tools
• Proactively manage risk around AI performance, security, privacy, and change management
• Lead rollout, training, and change management to ensure smooth adoption
• Track and communicate program progress, outcomes, and ROI
• Continuously improve delivery frameworks, metrics, and tooling for Translation technology programs
• Lead major initiatives across TMS modernization, workflow automation, AI / MT integrations, and platform scaling

Requirements : Qualifications

Preferred