Amazon DSP Dispatcher

Principal Delivery, LLC is an Amazon Delivery Service Partner looking for enthusiastic, team players to join our team.

Job Title : DSP Dispatcher

Department : Operations

Location : Principal Delivery Office

Job Type : Full-time (West Palm Beach)

Reports To : Operations Manager and Assistant Operations Manager

Schedule : Front Half Shift (Sunday-Wednesday) / Back Half Shift (Wednesday-Saturday)

Job Summary : We are seeking a motivated and organized Amazon DSP Dispatcher to join our fast-paced delivery service team. As a Dispatcher, you will play a crucial role in coordinating and optimizing the daily delivery operations, ensuring efficient and timely package deliveries to Amazon customers. This role requires excellent communication skills, problem-solving abilities, and the ability to work in a dynamic environment. If you thrive in a high-pressure, customer-focused setting and have a knack for logistics, this full-time position may be the perfect fit for you.

Key Requirement : Candidates must pass a trial period as a Delivery Associate, where they become proficient in delivery routes before qualifying for this position.

Key Responsibilities :

1. Dispatch Management :

o Monitor and track the progress of deliveries throughout the day.

o Make real-time adjustments to routes based on changing conditions, traffic, and

customer requirements.

o Provide real-time updates to drivers on their performance and infractions

throughout the day, offering guidance for improvement.

2. Communication :

o Serve as the primary point of contact for drivers, providing instructions, support,

and information.

o Maintain effective communication with various stakeholders, including Amazon

operations teams and drivers.

3. Performance Tracking :

o Monitor driver performance, including on-time deliveries, safety compliance, and

vehicle maintenance.

4. Coaching and Motivation :

o Coach and motivate drivers to improve their performance, including on-time

deliveries and customer service.

o Provide guidance and support to help drivers overcome challenges and meet

performance goals.

5. Flexibility with Changing Schedule :

o Be adaptable and open to changes in the dispatch schedule due to unforeseen

circumstances, emergencies, or operational needs.

6. Documentation and Reporting :

o Maintain accurate records of delivery schedules, driver hours, and performance

metrics.

o Generate regular reports to assess and improve delivery operations.

7. Problem Solving :

o Identify and address operational challenges and exceptions that may impact

delivery schedules.

o Collaborate with drivers to find solutions to unforeseen issues.

8. Compliance and Safety :

o Ensure that drivers adhere to all safety guidelines and regulatory requirements.

o Address any safety or compliance concerns promptly.

9. Occasional Delivery Routes :

o Occasionally, candidates will be required to take delivery routes, including

driving a delivery vehicle to ensure on-time deliveries to customers.

10. Reliability and Punctuality :

o Be a dependable team member, consistently maintaining a good attendance record

and always being on time.

o Set a positive example for the team by demonstrating a strong work ethic and

commitment to fulfilling job responsibilities.

11. Critical Thinking Skills :

o Must have good critical thinking skills to analyze complex situations, make

informed decisions, and adapt to changing circumstances.

Qualifications :

• High school diploma or equivalent; additional education or relevant certifications a plus.
• Previous management or supervisory experience is a plus.
• Previous experience in dispatching, logistics, or transportation is preferred.
• Proficiency in using dispatch software and tracking tools.
• Strong communication and problem-solving skills.
• Excellent time management and organizational abilities.
• Ability to work under pressure and adapt to changing situations.
• Knowledge of geographical areas and road networks in the delivery service area.
• Valid driver's license and a willingness to occasionally take delivery routes when needed.
• Must be able to pass a drug test and driving records check.

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