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Host/Hostess
Host/HostessBoston - Rosa Mexicano • Boston, MA, US
No longer accepting applications
Host/Hostess

Host/Hostess

Boston - Rosa Mexicano • Boston, MA, US
13 days ago
Job type
  • Full-time
Job description

Job Description

Job Description
Summary

We are seeking a warm, welcoming, and organized Host/Hostess to be the first point of contact for our guests. The Host/Hostess is responsible for greeting guests, managing reservations, and ensuring a smooth and positive guest experience from arrival to departure.

Key Responsibilities
  • Greet guests as they arrive and provide a friendly, welcoming first impression.

  • Manage reservations and waitlists efficiently using the reservation system or seating chart.

  • Escort guests to their tables and present menus.

  • Maintain cleanliness and organization of the host stand, entrance, and waiting areas.

  • Communicate accurately with servers and managers regarding guest needs and table availability.

  • Answer phone calls, take reservations, and provide restaurant information as needed.

  • Assist with special requests such as seating arrangements or guest accommodations.

  • Monitor dining room flow and coordinate seating to maximize efficiency.

  • Support team members by assisting with service tasks when needed.

Qualifications
  • Previous host/hostess or customer service experience preferred.

  • Excellent communication and interpersonal skills.

  • Professional, polished appearance and demeanor.

  • Ability to remain calm and composed in a fast-paced environment.

  • Strong organizational skills and attention to detail.

Physical Requirements
  • Ability to stand and walk for extended periods of time.

  • Ability to occasionally lift up to 20 lbs.

  • Comfortable working in a fast-paced, high-volume environment.

Benefits
  • Competitive hourly wage

  • Employee meal discounts

  • Flexible scheduling

  • Opportunities for advancement into other roles

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Host/Hostess • Boston, MA, US

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