Customer Support Representative - HCM

Job Description

Job Description

HCM Customer Services Representative

Become a full-time HCM Customer Service Representative with isolved !

Job Snapshot :

• Location : hybrid role at one of our offices in Dubuque, IA; Springfield, MA; Charlotte, NC; Phoenix, AZ; or Fremont, IN
• Schedule : Monday through Friday schedule between 8 AM and 5 PM
• Benefits : Medical, dental, life insurance, a 401(k), flexible time off (FTO), hybrid flexibility, and more!

Who we are looking for

The work you'll do

As our HCM Customer Service Representative, you'll be at the front line of client success. Each day, you'll respond to inquiries through our HCM Customer Support phone queue, identify client needs through active listening, and resolve issues efficiently. You'll document all interactions with precision, schedule follow-ups to ensure complete resolution, and escalate complex cases as needed-always maintaining our "leave no stone unturned" approach to service. You'll participate in ongoing training to strengthen your expertise, contribute ideas that improve our processes, and act as a true partner in helping clients navigate payroll and HR challenges with confidence.

The bigger picture

Wondering what sets us apart at isolved? We empower organizations with human capital management technology and services that make managing people easier and more impactful. Our solutions reach over 195,000 employers and 8 million employees, delivering HR, payroll, benefits, and talent management in one cohesive platform. Built with AI and analytics, isolved People Cloud™ provides actionable insights to drive business success. Paired with the Sidekick Advantage™, we support People Heroes™ with expert guidance, embedded services, and a collaborative community focused on growth and development. Discover more at www.isolvedhcm.com!

Let's Get Started : isolved is hiring HCM Customer Service Representatives now , and the initial application process is quick, simple, and mobile-friendly. Apply today and discover how rewarding a career in customer support can truly be-because at isolved, we don't just power people operations... we empower people .

Join us!

If you think this job is a fit for what you are looking for, great! We're excited to meet you!

In adherence to relevant pay transparency legislation and regulations, we endeavor to offer clarity regarding our compensation methodology for this position. While specific pay ranges are presently under review to ensure alignment with competitive market standards, we will furnish this information upon finalization.

At our organization, individual compensation structures are established through a consistent and equitable process, taking into account various pertinent factors. These factors encompass geographic location, job-specific competencies, educational attainment, professional certifications, and pertinent experience. This structured approach enables us to align our total rewards package competitively with each employee's qualifications, duties, and contributions to our collective success.

An employee's comprehensive compensation package comprises diverse components, such as base salary, performance-linked bonuses or commissions, long-term incentives like equity grants, and an extensive benefits portfolio. Should you advance as a finalist candidate, you will have the opportunity to explore our overarching compensation philosophy, practices, and how your unique background informs an appropriate compensation proposition.

Our commitment lies in fostering a fair, impartial, and transparent compensation framework throughout our workforce. All compensation determinations are aimed at justly acknowledging and rewarding the value, qualifications, and significant contributions that our employees bring to their roles and to the company's achievements. We welcome your inquiries about our principles of pay equity, accompanying analyses, and associated procedures throughout the recruitment process.

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