Talent.com
Associate Team Leader
Associate Team LeaderH&R Block • Decatur, GA, US
No longer accepting applications
Associate Team Leader

Associate Team Leader

H&R Block • Decatur, GA, US
27 days ago
Job type
  • Full-time
  • Part-time
Job description

Associate Team Leader

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

A Typical Day...

Joining us as an Associate Team Leader, youll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Youll begin working a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

It Would Be Even Better If You Also Had...

  • Experience supervising or managing people
  • History of delivering outstanding customer experiences

What You'll Bring To The Team...

  • Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
  • Your Expertise

  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher
  • Why Work For Us

    At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

  • Employee Assistance Program with Health Advocate.
  • Wellbeing program , BetterYou, to help you build healthy habits.
  • Neurodiversity and caregiver support available to you and your family.
  • Various discounts on everyday items and services.
  • Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
  • The community you will join :

    At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

    You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

    H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

    If youre looking to make an impact, H&R Block is the place for you.

    Sponsored Job #10814

    Create a job alert for this search

    Associate Team Leader • Decatur, GA, US

    Related jobs
    Associate Team Leader

    Associate Team Leader

    H&R Block • Alpharetta, GA, US
    Full-time +1
    At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...Show more
    Last updated: 27 days ago • Promoted
    Team Leader Keyholder

    Team Leader Keyholder

    Vera Bradley • Atlanta, Georgia, USA
    Part-time
    As a Team Leader - Keyholder you.You motivate the team to provide an amazing shopping experience.You build brand loyalty with every customer interaction. You are committed to making the world a brig...Show more
    Last updated: 1 hour ago • Promoted • New!
    2nd Shift Bilingual Team Lead

    2nd Shift Bilingual Team Lead

    Openwork • Griffin, Georgia, United States
    Full-time
    Quick Apply
    Openwork is currently engaged in a search to find a 2nd shift Bilingual Team Lead in Griffin, GA.In this contract to hire role, you will be responsible for leading a team of assemblers on 2nd shift...Show more
    Last updated: 30+ days ago
    Career Team Lead

    Career Team Lead

    Southern New Hampshire University • Atlanta, GA, United States
    Full-time
    Southern New Hampshire University is a team of innovators.Individuals who believe in progress with purpose.Since 1932, our people-centered strategy has defined us - and helped us grow a team that n...Show more
    Last updated: 1 day ago • Promoted
    Team Member

    Team Member

    At Home Stores • Fayetteville, GA, US
    Full-time
    Show more
    Last updated: 30+ days ago • Promoted
    Shift Leader

    Shift Leader

    Panda Restaurant Group • Fayetteville, GA, US
    Full-time
    Our Panda Shift Leader associates are important leaders of our team and are responsible for bringing Panda’s mission alive in our restaurants by supporting management in creating food with passion,...Show more
    Last updated: 30+ days ago
    Client Director Team Lead, GTS

    Client Director Team Lead, GTS

    Gartner • Sandy Springs, GA, United States
    Full-time
    The Client Director, Team Lead role is responsible for setting, directing, and executing the strategy for global clients or major regional accounts that are of substantial strategic and revenue gen...Show more
    Last updated: 29 days ago • Promoted
    Home Team Associate

    Home Team Associate

    Walmart • Hampton, GA, US
    Full-time +1
    WM Supercenter #5363 11465 Tara Blvd Hampton, GA 30228-1687.Shift may start between 8 : 00am - 11 : 00am.Shift may start between 1 : 00pm - 4 : 00pm. Home associates greet customers on the salesfloor, offer...Show more
    Last updated: 4 days ago • Promoted
    Store Shift Lead

    Store Shift Lead

    Murphy USA • Alpharetta, GA, US
    Full-time +1
    As one of the largest national gasoline and convenience retailers with more than 1,700 stores in 27 states, we know that without our committed team, we are simply another retailer.Ready to be empow...Show more
    Last updated: 30+ days ago • Promoted
    Operations LDP Associate

    Operations LDP Associate

    Graphic Packaging Holding • Atlanta, GA, US
    Full-time
    At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave ...Show more
    Last updated: 30+ days ago • Promoted
    Leader In Training

    Leader In Training

    Buckle • Atlanta, GA, US
    Full-time
    The Leader In Training (LIT) and Floor Leader position's primary responsibility is to fulfill our mission statement : "To create the most enjoyable shopping experience possible for our Guests.The LI...Show more
    Last updated: 30+ days ago • Promoted
    Team Member - Mid Shift

    Team Member - Mid Shift

    Panera • HAMPTON, GA, US
    Full-time
    Our Team Members know what our customers want and deliver it fast and accurate with Panera warmth.We take pride in every aspect of our work and perform it with energy and enthusiasm.We are team pla...Show more
    Last updated: 30+ days ago
    Product Team Leader- BakeTech

    Product Team Leader- BakeTech

    AMF Bakery • Tucker, GA, USA
    Full-time
    Quick Apply
    At AMF, we are dedicated to working alongside our customers to produce better food for families around the world while creating better lives for our teammates, families, customers, and communities....Show more
    Last updated: 30+ days ago
    Team Leader

    Team Leader

    Georgia Staffing • Fayetteville, GA, US
    Full-time +1
    Overall Job Summary : The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering ...Show more
    Last updated: 1 hour ago • Promoted • New!
    Global Product Team Lead Director Digital Collaboration

    Global Product Team Lead Director Digital Collaboration

    Boston Consulting Group • Atlanta, GA, US
    Full-time
    Global Product Director For Meeting Rooms & Hybrid And Virtual Meeting Experience.Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and...Show more
    Last updated: 30+ days ago • Promoted
    Lead Member Specialist

    Lead Member Specialist

    Salt Box • Atlanta, GA, United States
    Full-time
    Our workspaces transform into modern and flexible office spaces with warehouse suites, and all the perks needed to help small businesses grow. Our members run small to medium sized E-commerce busine...Show more
    Last updated: 17 days ago • Promoted
    Data Platform Team Lead

    Data Platform Team Lead

    Viasat • Atlanta, GA, United States
    Full-time
    At Viasat, we're on a mission to deliver connections with the capacity to change the world.For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries arou...Show more
    Last updated: 9 days ago • Promoted
    Shift Leader

    Shift Leader

    Pizza Hut • NORCROSS, GA, US
    Full-time
    Flynn Hut joined the Pizza Hut system in 2021.In 2023, we expanded internationally acquiring Pizza Hut’s master franchisee in Australia with 260+ units. Today we are the largest Pizza Hut franchisee...Show more
    Last updated: 30+ days ago