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Customer Support Team Lead
VirtualVocationsColumbia, Missouri, United States30+ days ago
Job type
- Full-time
Job description
A company is looking for a Frontline Team Lead, Customer Support.
Key Responsibilities
Lead and develop a globally-distributed team of frontline analysts, fostering a culture of excellence
Champion operational excellence by refining support workflows and managing technical support queues
Serve as the voice of the customer by collaborating with product and engineering teams to translate feedback into actionable insights
Required Qualifications
Proven experience in a customer support or customer success role within a SaaS or EdTech company
Demonstrated experience as a Team Lead or Senior Customer Support Representative
Strong technical aptitude and experience with troubleshooting software issues
Experience working with US K-12 and Higher Education customers is highly desirable
Familiarity with help desk software and remote collaboration tools
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Customer Support Lead • Columbia, Missouri, United States
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