Bank Card Fraud Detection Specialist (in-office) - Midvale, UT

Zions Bancorporation is one of the nation's premier financial services companies operating as a collection of great banks under local brands and management teams in high-growth western markets. Zions is regularly recognized by American Banker magazine as having a top banking team in its list of "The Most Powerful Women in Banking." Our customers consistently vote us as the best bank in our local markets. We value our employees, and we are committed to search out, recognize and create fulfilling opportunities for outstanding people within our organization, rewarding them for their contributions to our success. We recognize that banking is a "local" business, and that to be successful, we must have very strong ties to the communities we serve and strong relationships with our customers. With benefits starting on day one, 12 bank holidays, profit sharing and company-matched 401(k) contributions, Zions is dedicated to being an employer of choice in our communities. At Zions, the possibilities are endless. You bring the talent; we bring the opportunity. We are currently seeking a Bank Card Fraud Detection Specialist to join our team. This position will be located in-office in Midvale, UT, and the hours will be Monday-Friday 9 : 00 am-6 : 00 pm with occasional Saturdays. Your key responsibilities : - Monitor various fraud detection queues and reports. - Analyze and review trends and customer account activity to detect potential fraud situations. - Make outbound calls to verify potential fraudulent activity. - Take calls on fraud issues from both internal and external sources. - Investigate suspicious alerts. - Analyze information and close, open, or block of cards if necessary. - Assist the investigation team as needed. - Prepare reports, monitor progress, and watch for any developing problems. - Work with cardholders to verify legitimate usage and ensure that losses are minimized. - Perform other duties as assigned. Qualifications : - Requires a High School degree or Equivalent and 1+ years of bankcard, fraud investigations, operations, process and procedures or other directly related experience. - A combination of education and experience may meet job requirements. - Basic working knowledge of credit and bank card products and operations, collections and customer service. - Basic knowledge of fraud or investigations processes and procedures. - Must have good decision making, prioritization, customer service, analytical and research / investigation skills. - Sound PC skills. - Sound problem resolution and communication skills, both verbal and written. - Ability to work independently and meet deadlines. Benefits : - Medical, Dental and Vision Insurance - START DAY ONE! - Life and Disability Insurance, Paid Parental Leave and Adoption Assistance - Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts - Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays - 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience - Mental health benefits including coaching and therapy sessions - Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire - Employee Ambassador preferred banking product Pay (depending on experience) : $19.00-$22.50