GenAI User Experience Researcher

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Be part of something groundbreaking

At AIG, we are making long-term investments in a brand-new, innovative Generative AI team , designed to explore new possibilities for how artificial intelligence can be applied in insurance and beyond. We need your help to lead this transformation.

With the support and investment needed to explore new frontiers in generative AI, you’ll work alongside talented colleagues, innovating and leading projects that will transform how we manage risk and serve our customers.

This team is central to our vision of the future and the core of our business offering. We will incorporate best-in-class engineering and product management principles, and your guidance and collaboration will be critical to its success. We need your skills and expertise to build world-class products. If you’re excited by creating meaningful impact at scale, we’d love to hear from you.

Who We Are

AIG is a leading global insurance organization providing property casualty insurance and financial services in approximately 190 countries and jurisdictions.

We’re reshaping how the world manages risk, and as a GenAI UX Researcher, you will have the opportunity to make a meaningful impact by guiding groundbreaking AI initiatives. If you’re looking to grow your career and influence the future, AIG is the place for you.

How You Will Create Impact

You will actively seek user insights that shape product decisions through continuous discovery of user behaviors, needs, and motivations. Collaborating with stakeholders, product owners, designers, and developers, you will ensure our GenAI solutions are valuable, user-friendly, and impactful.

Your expertise will help us transform user-centered practices and data-driven innovation into smarter, more efficient, personalized solutions that set new industry standards.

Your Responsibilities Include

• Lead and execute comprehensive research initiatives in the GenAI product space using mixed methods of qualitative and quantitative research.
• Synthesize complex research data into actionable insights to inform product strategy.
• Work with product design strategists, designers, and leaders to understand user needs and identify opportunities for innovative solutions.
• Present research findings to product leadership and stakeholders.
• Create experience maps, user journeys, and blueprints to communicate customer context.
• Collaborate with product and data science teams to develop measurement frameworks for ongoing product value assessment.
• Facilitate workshops for research planning, insights synthesis, co-creation, and stakeholder alignment.
• Share expertise to enhance team skills and product training.

What Is Needed To Be Successful

It would be nice if...

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