Program Manager for Tiger Success Program

Responsibilities and Duties

a. Program Leadership & Management

Lead the design, implementation, and day-to-day management of the Tiger Success Program, ensuring alignment with institutional student success goals. Develop program structures and expectations that support academic readiness and personal development for incoming students. Provide oversight and direction to program-affiliated staff and faculty. Maintain budgets, resources, and materials needed for program delivery.

b. Student Support & Instruction

Serve as a primary academic advisor for a subset of program students and teach two sections of an academic skills course. Provide students with individualized advising, coaching, and resource referrals for personal well-being. Meet regularly with students to review goals, assist in policy navigation, and discuss academic planning. Develop and deliver workshops, resources, and events to build academic skills, confidence, and belonging among program students.

c. Collaboration & Campus Partnerships

Partner and build strong relationships with key campus groups to ensure coordinated support for the cohort. Work with faculty teaching cohort students to monitor student progress and collaborate on interventions. Serve on committees and working groups related to onboarding, student success, and transition programs.

d. Data & Assessment

Monitor student performance across the entire Tiger Success Program cohort and facilitate proactive intervention when concerns arise. Monitor program participation, completion of milestones, and impact of academic interventions. Use evidence-based practices and program evaluation findings to refine program design and improve student outcomes.

e. Other Duties

Assumes other responsibilities as designated by the Assistant Vice President of Academic Success.

f. Supervisory Responsibility

Graduate Assistant & Part-time Contingent I

Qualifications and Skills

Master's degree.

Two years experience of specific academic support or teaching.

Required Knowledge, Skills, and Abilities for the position :

Knowledge of student development theory, advising practices, student transitions, or related strategies.

Ability to design, implement, and manage complex programs.

Skilled in providing individualized holistic advising and academic coaching.

Excellent interpersonal and collaboration skills.

Proficiency in collecting, analyzing, and interpreting student data.

Strong communication skills.

Ability to work effectively with diverse student populations.

Understanding emerging best practices in student readiness, retention, and success.

Ability to maintain sensitive and confidential records and information.

Preferences :

Ability to work in a fast-paced environment.

Innovative and entrepreneurial mindset.

Ability to think strategically and multidimensionally.

Strong work ethic and commitment to quality.

Strong writing, editing, presentation, and communication skills.

Ability to create and manage change.

ADDITIONAL INFORMATION :

Specialized software utilized (outside of Microsoft Office and Internet) : EAB Navigate 360, Peoplesoft SIS.

Typical decisions made by this position : Responses to stakeholders' questions & requests, recommended student resource referrals.

Consequences of serious performance errors to the university : Liability for mishandling / misuse of confidential information.

Organization : Academic Affairs Division

Primary Location : Main Campus

Job Posting : Feb 5, 2026