Customer Service Advocate/ BDC Rep - Service

Req Number
CUS-25-00004

Open Date
8/29/2025

Position
Customer Service Advocate/ BDC Rep - Service

Location
Key Hyundai of Milford

About the Organization
Key Cars is one of the fastest growing retail automotive dealer groups in Connecticut. Our mission statement is that we are solution providers and not product pushers and we believe everyone deserves to drive a nicer, newer car. You will be an integral part of ensuring our customers find solutions to their transportation needs. We work exceptionally at Key Cars, doing whatever the job is to the best of our ability. We all pledge to provide our customers exceptional service and exceptional solutions at every opportunity!

Description

Job Title: Customer Service Advocate - Service

Location: Milford, CT

Company: Key Cars Auto Group

Job Summary: As a Customer Service Advocate/ BDC Representative at Key Cars Auto Group, you will play a crucial role in our growing team. We are seeking a dedicated individual with excellent communication skills and a positive attitude. Your primary responsibilities will involve engaging with clients, providing information about our products and services, and scheduling sales appointments. This position is based at our centralized call center in Meriden, CT.

Benefits:

• Top-rated Medical/Dental Benefits
• $25,000 Free Life Insurance
• 401(k) with company match after one year
• Paid Vacation
• Employee Pricing Program on New Hyundai, Genesis and Chevrolet vehicles
• Fun, energetic environment with lots of employee appreciation events
• Employee referral program
• And much more!

Responsibilities:

• Answer customer calls and schedule sales appointments
• Respond promptly to inquiries via internet, phone, and live chat using email, scripts, and templates
• Provide customers with initial product information and direct them to the appropriate dealership resources
• Present initial financing options based on customer needs
• Follow up with leads that are not ready to make an appointment or who do not show up
• Actively participate in team and process development sessions, fostering positive relationships with teammates, sales teams, and dealership management
• Utilize CRM tracking system daily

Qualifications:

• Previous customer service experience in at least one role
• Excellent team player with a collaborative attitude and a drive for improvement
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills
• Valid driver's license

About Us: Key Cars Auto Group is one of the fastest-growing retail automotive dealer groups in Connecticut. Our mission is to provide solutions rather than simply pushing products, believing that everyone deserves to drive a nicer, newer car. As an Internet Sales Appointment Coordinator, you will be an essential part of ensuring our customers find the right transportation solutions. At Key Cars, we strive for excellence in everything we do, and our commitment to exceptional service and solutions sets us apart.

We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Number of Openings
1

Full-Time/Part-Time
Full-Time

Exempt/Non-Exempt
Non-Exempt

Category
Customer Service

Tags
automotive, auto dealer, car dealer, BDC, business development, business development rep, customer service, customer advocate, customer experience, call center, marketing

This position is currently accepting applications.