Job Description
Job Description
Aspen Publishing is seeking a Digital Content Systems Manager to be a part of a growing company. This role is open to Boston-based candidates to work in our Burlington, MA office on a hybrid office / work-from-home schedule. This role will be instrumental in managing vendor relationships, internal consulting workflows, and cross-functional solutions engineering for editorial and metadata systems. We are looking for a Digital Content Systems Manager who can take our digital products to the next level—is that you?
TITLE : Digital Content Systems Manager
REPORTS TO : VP, Digital Learning & Engagement
DEPARTMENT : Digital Learning & Engagement
FLSA STATUS : Exempt
Location : Burlington, MA
POSITION SUMMARY : Responsible for leading and optimizing Aspen’s digital content, infrastructure, workflows, and integrations while managing vendor relationships, internal consulting workflows, and cross-functional solutions engineering for editorial and metadata systems.
KEY RESPONSIBILITIES
Vendor Oversight
- Serve as the primary point of contact for outsourced product
- Oversee accountability and support timely resolution of issues impacting content conversion (CC) workflows
- Establish performance metrics and escalation protocols to ensure timely issue resolution and service quality
Internal Consulting Insourcing
Take ownership of consulting work currently outsourcedWork with internal stakeholders to gradually reduce reliance on external consulting while maintaining platform-level support where neededTranslate business needs into technical requirements and deliverablesProvide hands-on support and strategic guidance for metadata transformation, content structuring, and workflow optimizationSolutions Support – Editorial & Metadata Systems
Act as a business analyst and solutions engineer for editorial and metadata teamsSupport integrations with internal systems and external platforms via APIs and automationLead integration and enhancement efforts for platforms such as Firebrand and other CMS toolsCollaborate with stakeholders to define requirements, design workflows, and implement scalable solutionsOther Duties
Perform other duties as assignedQualifications
Bachelor’s degree plus 5+ years of experience in Digital Asset management (DAM) systems, preferably in educational technology, higher education, high-stakes testing, or online learningFamiliarity with ONIX metadata standards and publishing supply chain toolsExperience with API-driven integrations and workflow automationAgile project management experienceProven ability to manage multiple projects under strict deadlinesExcellent interpersonal skills; ability to work with individuals at all levels and interact with technical and business staff, customers, and partnersVendor management and troubleshooting / problem -solving expertiseWillingness to travel domestically occasionallyExcellent verbal and written communication skillsStrong organization, planning, and presentation skillsProficiency with Microsoft Office (PowerPoint, Outlook, Excel, Word)Ability to work quickly and accurately in a fast-paced, changing environmentDemonstrated ability to work independently and as part of a teamPhysical Requirements
Normal office environmentAbility to sit for extended periods of timeAbility to work on computer for extended periods of timeAbility to listen and speak carefully while interacting with othersAbility to lift up to 10 pounds occasionallyABOUT US : Aspen Publishing is a leading provider of educational content and digital learning solutions to law schools in the US and around the world Aspen provides best-in-class solutions for legal education through authoritative textbooks written by renowned authors and breakthrough products such as Connected eBooks, Connected Quizzing, and PracticePerfect
In addition to competitive compensation, we offer a wide array of benefits including your choice of health and dental plans, generous paid time off and holidays, 401k with employer match, and an array of voluntary programs to cover all of life’s eventualities from accidents; to critical illness; to pet insurance
EOE disability / veteran
#LI-hybrid
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