Front Desk Specialist, Infusion Clinics

Extraordinary Careers. Endless Possibilities.

With the nation's largest home infusion provider, there is no limit to the growth of your career.

Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 8,000 team members including 5,000 clinicians, we work compassionately to elevate standards of care for patients with acute and chronic conditions in all 50 states. Through our clinical leadership, expertise and national scale, Option Care Health is re-imagining the infusion care experience for patients, customers and employees.

As a two-year recipient of the Gallup Exceptional Workplace Award, we recognize that part of being extraordinary is building a thriving workforce that is as unique as the patients and communities we serve. Join a company that is taking action to develop a culture that is inclusive, respectful, engaging and rewarding for all team members. Our organization requires extraordinary people to provide extraordinary care, so we are investing in a culture that attracts, hires and retains the best and brightest talent in healthcare.

Job Description Summary :

The Coordinator, AIS is responsible for coordinating the patient's visit to an Option Care Infusion Suite. This may include scheduling the patient, reviewing benefits and payment options, answering general questions and being a champion for the patient experience. This team member also provides administrative and operational support for the infusion suite.

Job Description :

Job Responsibilities (listed in order of importance and / or time spent) :

• Assists in scheduling patients for appointments in AIS
• Facilitates patients completing onboarding paperwork
• Performs insurance verification of benefit coverage on all of patient's insurance plans for each service being provided and collects patient payments
• Provides an exceptional patient experience by greeting patient and maintaining a professional, organized, clean and welcoming reception / waiting area
• Assisting where needed to support overall clinic and patient needs
• Functions as a contact person between all members of the healthcare team to relay necessary information in order to coordinate patient needs.
• Depending on location, may include the following tasks in a correct and timely fashion under the supervision of a pharmacist or clinician :
• Collects and records laboratory values for pharmacist review; sends to prescriber as needed
• Makes follow-up calls with patients and / or their caregivers
• Assists with filing and updating patient charts. Documents contact with patients and other members of the healthcare team.
• Observes legal and ethical guidelines for safeguarding the confidentiality of patient and proprietary Option Care information.
• Accepts other responsibilities and duties that may be assigned.

Supervisory Responsibilities

Does this position have supervisory responsibilities? (i.e. hiring, recommending / approving promotions and pay increases, scheduling, performance reviews, discipline, etc.)

No

Basic Education and / or Experience Requirements

High school diploma or equivalent required.

Basic Qualifications

Experience communicating both verbally (on phone, one-on-one, to groups) and in writing (emails, letters, reports,) to various audiences (work group, team, company management, external clients).

Basic level skill in Microsoft Word 2003 or later (for example : such as : creating documents, entering, and formatting text, page layouts, creating tables, and adding graphics).

Basic level skill in Microsoft Excel 2003 or later (for example : creating worksheets, entering data, creating basic formulas, working with cells and rows).

Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.

Travel Requirements :

N / A

Preferred Qualifications & Interests (PQIs)

Prefers strong customer / patient service experience

Prefers previous experience in a healthcare support role

Prefers previous experience in general office administration

Certified Pharmacy Technician or Certified Nursing Assistant preferred

This job description is to be used as a guide for accomplishing Company and department objectives, and only covers the primary functions and responsibilities of the position. It is in no way to be construed as an all-encompassing list of duties.

Due to state pay transparency laws, the full range for the position is below :

Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Pay Range is $16.33-$23.97

Benefits :

401k

Dental Insurance

Disability Insurance

Health Insurance

Life Insurance

Paid Time off

Vision Insurance

Option Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.