Sr. Representative, Inside Sales

Job Description

Job Description

Job Title : Sr. Representative, Inside Sales

Reports To : Director, Sales

Position Location : Vernon Hills, IL

Work Type : Hybrid (3 days in office)

FLSA Status : Exempt

Position Summary :

Proactively expand key accounts and secure new business opportunities within the designated territory through targeted outbound communication, thorough quote follow-up, and meticulous nurturing of customer relationships. The primary sectors of focus include industrial, academic, government, pharmaceutical and biotechnology organizations, supported by a diverse range of products. Effectively articulate Cole Parmer’s unique value proposition in all customer interactions to build strong business relationships across various organizational levels. Continuously identify new business opportunities within existing accounts and actively pursue leads and quotes to successfully close sales. Foster robust relationships with customer to enhance trust and loyalty, ensuring long-term growth and retention. This approach ensures strategic alignment with customer needs, leveraging a diverse product portfolio to drive business expansion and customer satisfaction.

Key Responsibilities :

• Achieve weekly, monthly, and annual sales quotas by implementing effective sales and marketing strategies.
• Build relationships to promote sales growth of key account through outbound phone, email, or other methods of communication; establishes working relationships with end-users and buyers to secure sales.
• Develops and maintains effective relationships with multiple customer departments (Purchasing, Engineering, Maintenance, Laboratory and Quality); identifies key players at customers’ organization; understands and meets customers’ needs.
• Qualifies opportunities for new business and expand existing business through robust sales process.
• Collaborate and partner with other departments (marketing, customer service, pricing, technical service, credit etc.) to ensure customer satisfaction and bolter the working relationship.
• Understanding pricing and quoting strategies to build business and maximize profits.
• Understands the complete territory management process; identifies gap opportunities and sets strategy to win back business, expanding reach to win new business and determine areas of growth for net new business.
• Develops and sets strategy to expand reach within existing customer base and to acquire new business through customer research, understanding end markets and the customer’s workflow.
• Attend product / vendor / systems meetings and training to stay up to date on new product lines and current systems.
• Utilizes supplier catalogs, on-line databases, and other appropriate resources to cross reference products to meet customer order requirements. Make suggestions for alternative products when items are not readily available.
• Assists customers with buying decisions : research product, cross-reference, pricing & availability.
• Conducts market research to stay informed about industry trends and competitor activities.
• Maintain sales activities, opportunities, and information in the company CRM system.
• Performs other duties as assigned.

Education :

Experience :

Minimum Requirements / Qualifications :

Compensation & Benefits :

Medical, Dental, Vision Insurance

This position has not been approved for Relocation Assistance.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all of the duties and responsibilities associated with it.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.