Daytime ER Client Service Representative (CSR)

Description

Emergency Veterinary Client Service Representative (CSR) – Virginia Veterinary Specialty & Emergency

Do you thrive in fast-paced environments and enjoy supporting people during stressful moments? Virginia Veterinary Specialty & Emergency is seeking a compassionate and detail-oriented Client Service Representative (CSR) to join our Emergency Department . This role is essential in providing exceptional customer service to pet owners while supporting our veterinary team in delivering critical care.

About the Role

As an Emergency Veterinary CSR , you’ll often be the first point of contact for clients and their pets. You will provide empathy, professionalism, and clear communication while ensuring smooth hospital operations. This is an opportunity to be part of a life-saving veterinary emergency team and make a meaningful impact every day.

• Full-time role : 11a-7p Mon-Fri
• Dedicated to our Emergency Department (nights, weekends, and holidays required)
• Collaborative, supportive, and mission-driven hospital environment

Key Responsibilities

Qualifications

Why Join Virginia Veterinary Specialty & Emergency?

Opportunities for career growth and training in the veterinary field

Comprehensive benefits package :

Employee discounts on veterinary services

At Virginia Veterinary Specialty & Emergency , we believe pets are family, and we are committed to providing the highest level of emergency veterinary care. If you are a motivated and compassionate individual looking for a rewarding career in veterinary client service, we want to hear from you!

Apply today to join our Emergency Department as a Veterinary Client Service Representative.

Innovetive Petcare owns and operates veterinary practices across the country. Our clinics benefit from our tools, resources, and a dedicated support team to help veterinary practices prosper and grow. We run a successful business so our veterinarians can focus on providing exceptional patient care. We want our veterinarians and staff to enjoy a better work-life balance, a strong, supportive community, and ongoing training and career development.

At Innovetive Petcare, it all begins with an unparalleled team. From the veterinarians, veterinary technicians, practice managers, and administrative staff at our clinics to the driven support team in our home office, our team is passionate about pet health. We are a culture-first company, working to redefine the veterinary lifestyle to allow professionals to advance through their veterinary medicine careers without burning out. We don’t just talk about it; we live it!

Equal Opportunity Employer Policy

Innovetive Petcare is an Equal Opportunity Employer and a member of E-Verify.  We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.