Flight Administrator

Overview

We recruit the best talent and invest in their ongoing development, through training and mentoring. We provide opportunities to work across our national network. dnata catering . is looking for a Flight Administrator to join our Brisbane team supporting the SFO.

Key Responsibilities as a Flight Administrator for dnata catering, your main responsibility is to oversee and manage the inflight catering operations. Your role involves coordinating with airline clients, and ensuring efficient delivery logistics. Your friendly and customer-oriented approach is essential in building strong relationships with clients and meeting their specific needs. Your creative problem-solving skills will help you handle any last-minute changes or special requests seamlessly. Your attention to detail and organizational abilities will be put to use in inventory management and maintaining quality control standards. Overall, as a flight administrator, your friendly demeanor and dedication to exceptional service will contribute to the success and satisfaction of both the airline clients and passengers.

What We Offer

• Salary Range: $25.50 hourly
•Comprehensive Benefits Package: Full-time employees are eligible for 401(k) and healthcare benefits including FREE Medical, Dental & Vision
• Complimentary Daily Meals: Enjoy breakfast, lunch, and dinner during your shift

Why Join dnata Catering?

• Purpose-Driven Work: Be part of a mission to deliver on the promises our customers make, guided by our values of safety, respect, teamwork, and innovation.
• Career Growth & Recognition: Accelerate your career with structured development programs, mentorship, and our Najm recognition platform that celebrates performance and service excellence.
• Inclusive Culture: Thrive in a collaborative, people-first environment where your voice matters, your contributions are valued, and your future is supported.

Responsibilities

• ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

  An effective communicator, capable of determining how best to reach different audiences and executing communications based on that understanding. Flexible in your approach and demeanor to align with the shifting demands of evolving circumstances. Capable of building strong customer relationships and delivering customer-centric solutions. A good decision-maker, with proven success at making timely decisions that keep the organization moving forward. Willing to act and eager to embrace new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

  You Will:

  Provide excellent customer service daily. Comply with all HACCP/GMP and dnata catering sanitation and proper food handling policies and procedures. Check all meals to ensure accuracy of menu specifications and meal counts. Constantly on the move in an out of the office and on an aircraft. You must be able to lift up to 30 lbs., and stand for long periods of time, constantly bends, and squats. Be exposed to frequent low temperatures 35/40 degree while checking flight and may be exposed to extreme weather conditions when catering the flight outdoors. Comply with Ramp Safety policies and procedures, safety vests must be worn while out on the field. Other duties as assigned.

  External Relationships

  Coordinating with airline clients and ensuring efficient delivery logistics.

  Communication and Process

  Excellent communication skills, including conflict management and resolution, with a track record in customer service.

  NONESSENTIAL FUNCTIONS:

  Other duties as assigned.

Qualifications

EDUCATION: High school diploma with six plus years of progressive customer service experience

QUALIFICATIONS:

• Proficient in Microsoft Office applications, including Excel.
• Proficiency in Microsoft Office.
• Must have driver’s license.
• The ability to meet requirements necessary to obtain a Port Authority, Port ID (per TSA regulations and more specifically, 49 CFR §1542.209)
• Must have excellent attention to detail.
• Must be able to multi-task.
• Must be able to read and write in English.
• Schedule flexibility is a must.
• Ability to lift and push heavy objects, racks, etc.
• Ability to work in a fast-paced environment.
• Work safely to prevent accidents to self and coworkers.

Intellectual/Social demands:

• While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. This position also requires constant attendance and punctuality - Is consistently at work and on time. Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan. Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

Physical demands:

• While performing the duties of this job, the employee is regularly required to stand, walk; reach with hands and arms and stoop, kneel, or crouch. The employee must regularly lift and /or move up to 30 pounds. Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Use equipment and materials properly.

Work environment:

While performing the duties of this job, the employee is regularly exposed to extreme cold/heat (weather), heights and loud noise (earplugs must be worn while on the Ramp

dnata’s Competencies Required to be Successful in the Job:

There are two aspects to working as effectively as we can: our people and our results. Our eight competencies are designed to help you focus on these aspects:

Delivering:

Does what they say they will. And they balance the needs of our customers' needs with our business's needs.

Drive

Always gets the job done. And still put the needs of our business first.

Open to opportunity:

Adapts when plans change. Is open to new ideas. Makes suggestions that will help shape our culture.

Business thinking:

Understand our business. Uses this understanding in their day-to-day work and plans for the future.

Collaborate:

Look for solutions that work for themselves, their team, and the whole organization.

Engaging others:

Acts in a way that gets others on board – and when things don’t go to plan, they deal with conflict in the right way.

Provide direction:

Share plans with others. Tracks how each project is progressing. Gives constructive feedback during, and after, each project.

Developing talent:

Self-aware. Always learning. Always developing. And always helping others to develop, too.

dnata Catering’s Core Values

At dnata Catering, our people and operations are guided by six global values that shape how we work every day:
• Safety – We put the well-being of our people and operations first, encouraging everyone to speak up for safety.
• Performance-Driven – We set ambitious goals and consistently strive to exceed them.
• Respect – We care for our people, our environment, and our brand, treating everyone with dignity.
• Service Excellence – We deliver reliable, high-quality service in every interaction.
• Delighting Customers – We create extraordinary experiences that go beyond expectations.
• Imagination – We embrace innovation and adapt to meet the needs of tomorrow.

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