Customer Service Rep

Customer Service Representative

If you are a warm, authentic, and passionate person that enjoys working with the public then Solar Refrigeration & Appliance Service, Inc. has a job for you in our Metairie, LA office! We are Louisiana's leading appliance service company and proud to be Whirlpool Factory Certified. We offer a range of attractive company perks in addition to our standard benefits!

Company perks:

• Paid vacations every 5 years for team members
• Flexible doctor visits with personal leave
• Bi-monthly lunches
• Metric bonuses for achieving goals

Company benefits:

• Health and Dental Insurance
• Group Hospitalization and Prescription Coverage
• Short Term & Long Term Disability
• Life Insurance
• Paid Leave
• Paid Holidays
• Group Retirement Program

We're seeking a candidate with office experience, exceptional communication skills, and superb organizational abilities.

Responsibilities:

• Answering calls and emails from customers, staff, and manufacturers
• Gathering accurate customer information when scheduling service appointments
• Updating customer status with manufacturers, and customers
• Coordinating and managing schedules with customers and service personnel
• Verifying warranty coverage for customers
• Maintaining friendly, reliable, and helpful customer interactions

Qualifications:

• Minimum one year of customer service or call center experience.
• Excellent written, verbal, and listening communication skills.
• Detail-oriented and proactive problem solver
• Dedicated to providing exceptional customer service and building rapport with customers.
• Proficient in basic computer functions
• Collaborative individual with a strong ability to work effectively in a team setting.
• Willingness to learn and exceed expectations.

If you're interested in joining our established Customer Service team and enjoying these fantastic company perks and benefits, submit your application today!