Front Desk Medical Assistant

Front Desk Medical Assistant

The School of Nursing Childrens Wellness Center is seeking a friendly and organized Bilingual Front Desk Medical Receptionist (fluent in English and Spanish) to join our team. As the first point of contact for patients and families, youll play a key role in providing excellent customer service, keeping the front office running smoothly, and creating a welcoming environment for everyone who walks through our doors.

This is a full-time position funded by a grant until December 31st, 2026, with the possibility of continuation depending on available funding. Childrens Wellness Center is located at 5301-H Ross Road, Del Valle, TX 78617. Our regular clinic hours are Monday through Friday, 8 : 00 am to 5 : 00 pm, with occasional weekend hours as needed.

Key Responsibilities

• Greet and check-in patients and families in a professional, welcoming manner.
• Answer and route phone calls (English / Spanish) and messages promptly.
• Assist Spanish-speaking patients with questions and forms.
• Schedule, confirm, and reschedule appointments; make reminder and recall calls.
• Accurately register patients in the EHR, process paperwork, and maintain updated records.
• Provide families with clear instructions on appointments, paperwork, and follow-up care.
• Scan, upload, and file forms, immunization records, and correspondence.
• Verify insurance eligibility and benefits prior to visits.
• Collect copays, balances, and other payments, issue receipts and post transactions.
• Manage incoming / outgoing mail, faxes, reports, inquiries and office supplies.
• Adhere to HIPAA and confidentiality standards, safeguarding all patient information.
• Follow written and verbal instructions with accuracy in all phases of work performed.
• Demonstrate tact, diplomacy, and discretion when interacting with patients and families.
• Monitor waiting room activity and provide updates to families.
• Communicate effectively and maintain positive working relationships with providers, staff, and patients to support smooth clinic flow.
• Maintain a clean and organized working space and waiting room area.
• Participate in staff meetings, trainings, and quality improvement initiatives.
• Provide support with other administrative tasks as needed.

Required Qualifications

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Driving Required

This job requires a class C operators drivers license. The applicant selected must provide a current three year driving record from the current state of residence. If not currently a Texas resident, a Texas drivers license must be obtained within 30 days of becoming a Texas resident. Employees who are required to have a CDL are subject to drug and alcohol testing (pre-employment, post-accident, reasonable suspicion, random, return-to-duty, and follow-up drug and alcohol testing).

Salary Range

$34,320 annually

Working Conditions

Required Materials

Important for applicants who are NOT current university employees or contingent workers : You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers : As a current university employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

Employment Eligibility : Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion / transfer eligible may apply for positions without supervisor approval.

Retirement Plan Eligibility : The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

Background Checks : A criminal history background check will be required for finalist(s) under consideration for this position.

Equal Opportunity Employer : The University of Texas at Austin, as an equal opportunity / affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency : The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information.

Employment Eligibility Verification : If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

E-Verify : The University of Texas at Austin uses E-Verify to check the work authorization of all new hires effective May 2015. The universitys company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following :

Compliance : Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery