Client Service Manager

Job Description

We are not working with external recruiters or search firms for this position - please do not reach out.

Company Overview :

Renova One unites 11 trusted companies under one brand, delivering seamless renovation and restoration solutions for multi-family, single-family, and commercial properties nationwide. With expertise in flooring, carpet cleaning, turnkey solutions, interior and exterior renovations, restoration, and design, we simplify projects while maintaining exceptional quality. Built on integrity, innovation, and strong partnerships, Renova One is more than a vendor—we’re a trusted partner committed to enriching spaces and creating lasting value.

Position Summary :

The Client Service Manager is responsible for overseeing the daily operations of the office to ensure organizational efficiency and effectiveness. This position manages administrative staff, supports leadership and cross-functional teams, maintains office systems and procedures, and coordinates communication across departments. The Office Manager plays a key role in fostering a positive work environment while ensuring that business operations run smoothly and professionally.

Responsibilities & Duties :

• Oversee and manage day-to-day office operations and administrative support functions which may include all aspects of order entry and fulfillment, accounts receivable and accounts payable
• Perform aspects of order entry and fulfillment, accounts payable and receivable as needed to support the business
• Supervise and support office staff, including training, task delegation, and performance monitoring.
• Develop and implement office procedures, systems, and best practices to improve efficiency
• Inventory system management; collaborating with the warehouse team on inventory counting and ensuring the inventory record system is maintained with accurate counts and details
• Improving upon and maintaining critical site information lists; including customers, vendor, and product lists. Ensuring accurate details are maintained in the system and updated timely
• Manage office budgets, including supply orders, office vendor contracts, and expense reporting
• Coordinate with HR, IT, and accounting teams to support onboarding, payroll, and office infrastructure needs
• Ensure compliance with company policies, best practices, safety protocols, and confidentiality requirements
• Plan and coordinate meetings, events, and travel arrangements for staff as needed
• Act as a liaison between departments to ensure clear communication and alignment
• Manage office facilities, including maintenance, equipment, and cleanliness
• Assist leadership with special projects, reporting, and strategic planning support

Qualifications :

Other :

We are not working with external recruiters or search firms for this position - please do not reach out.