Customer Experience Specialist

EastridgeHayward, CA, US

18 days ago

Job type

Full-time

Job description

Job Description

Customer Experience Specialist

Job Summary : As a Customer Experience Specialist, you will be the first point of contact forour clients, providing them with outstanding service and support. Your role will involve assistingclients with their event needs, offering product recommendations, and driving sales byidentifying opportunities to upsell and cross-sell our services. You will play a crucial role inensuring our clients have a seamless and memorable experience from start to finish.

Key Responsibilities :

Client Interaction : Engage with clients via phone, email, and in-person to understandtheir event needs and provide tailored solutions.
Sales Support : Assist clients in selecting the best products and services for their events,offering expert advice and recommendations.
Upselling & Cross-Selling : Identify opportunities to upsell and cross-sell additionalservices and products to enhance the client’s event experience.
Order Management : Process orders accurately and efficiently, ensuring all details arecorrect and deadlines are met.
Problem Resolution : Handle client inquiries, complaints, and issues withprofessionalism and a solution-oriented approach.
Relationship Building : Build and maintain strong relationships with clients to encouragerepeat business and referrals.
Collaboration : Work closely with the sales, operations, and logistics teams to ensuresmooth execution of events.
Documentation : Maintain accurate records of client interactions, orders, and salesactivities in our CRM system.

Qualifications :

Experience : Minimum of 2 years of customer service experience, preferably in special events or related industry.

Sales Skills : Proven ability to upsell, cross-sell, and close sales, with a strongunderstanding of sales techniques and strategies.

Communication : Excellent verbal and written communication skills with a friendly andprofessional demeanor.

Problem-Solving : Strong problem-solving skills with the ability to think on your feetand resolve issues quickly.

Organization : Highly organized with the ability to manage multiple tasks and prioritizeeffectively.

Technology : Proficient in Microsoft Office and CRM software; experience with ZOHOCRM, ZOHO Desk and Excel is a plus.

Team Player : Ability to work collaboratively with a team and independently whenneeded.

Benefits : Medical, Dental, vision, 401k + match

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Customer Experience Specialist • Hayward, CA, US