Talent.com
Customer Support Engineer
Customer Support EngineerVirtualVocations • Cedar Rapids, Iowa, United States
Customer Support Engineer

Customer Support Engineer

VirtualVocations • Cedar Rapids, Iowa, United States
30+ days ago
Job type
  • Full-time
Job description

A company is looking for a Customer Support Engineer (Remote).

Key Responsibilities

Support customers via phone, email, and Zoom, managing the resolution process end-to-end

Diagnose and resolve issues related to networking, API usage, integrations, and file automation

Identify and escalate bugs, collaborating with Engineering to implement quick fixes

Required Qualifications

Technical curiosity and ability to solve complex puzzles

Experience in troubleshooting technical issues across various platforms

Ability to provide empathetic customer support while focusing on solutions

Experience in fast-paced environments with a strong attention to detail

Strong written communication skills for documenting updates and insights

Create a job alert for this search

Customer Support Engineer • Cedar Rapids, Iowa, United States

Related jobs
Senior Support Engineer

Senior Support Engineer

VirtualVocations • Cedar Rapids, Iowa, United States
Full-time
Support Engineer (Pacific Time Working Hours).Key Responsibilities Lead the intake, triage, and routing of complex support requests across all product areas Conduct thorough troubleshooting of c...Show more
Last updated: 30+ days ago • Promoted
Senior Customer Solutions Engineer

Senior Customer Solutions Engineer

VirtualVocations • Cedar Rapids, Iowa, United States
Full-time
A company is looking for a Senior Customer Solutions Engineer.Key Responsibilities Become an expert on the company's platform and the Monitoring space Assist customers throughout the technical e...Show more
Last updated: less than 1 hour ago • Promoted • New!
Senior Customer Success Engineer

Senior Customer Success Engineer

VirtualVocations • Cedar Rapids, Iowa, United States
Full-time
A company is looking for a Senior Customer Success Engineer to join their Customer Success team.Key Responsibilities Collaborate with customers to ensure successful adoption and satisfaction with...Show more
Last updated: 30+ days ago • Promoted
Customer Solutions Engineer

Customer Solutions Engineer

VirtualVocations • Cedar Rapids, Iowa, United States
Full-time
A company is looking for a Customer Solutions Engineer to empower developers in ensuring application performance and reliability. Key Responsibilities Become an expert on the company's platform an...Show more
Last updated: 30+ days ago • Promoted
Customer Support Manager

Customer Support Manager

VirtualVocations • Cedar Rapids, Iowa, United States
Full-time
A company is looking for a Customer Support Manager to lead a technical support team for IBM B2B Integrator.Key Responsibilities Manage a technical support team to provide best-in-class support f...Show more
Last updated: 30+ days ago • Promoted
Azure Automation Customer Engineer

Azure Automation Customer Engineer

VirtualVocations • Cedar Rapids, Iowa, United States
Full-time
A company is looking for an Azure Resource Management & Automation Customer Engineer.Key Responsibilities Lead and deploy, optimize, and manage cloud environments focusing on Azure Operations, Au...Show more
Last updated: 12 hours ago • Promoted • New!
Senior Technical Support Engineer

Senior Technical Support Engineer

VirtualVocations • Cedar Rapids, Iowa, United States
Full-time
A company is looking for a Senior Technical Support Engineer Lead.Key Responsibilities Independently triage and resolve complex Tier 2 cases Lead root cause analysis and corrective action planni...Show more
Last updated: 30+ days ago • Promoted
Customer Support Agent

Customer Support Agent

VirtualVocations • Cedar Rapids, Iowa, United States
Full-time
A company is looking for a Customer Support Agent.Key Responsibilities Answer incoming emails, live chats, and phone calls Resolve product or service issues by clarifying customer needs and prov...Show more
Last updated: 30+ days ago • Promoted
Advanced Technical Support

Advanced Technical Support

Wix • Cedar Rapids, IA, US
Full-time
Base 44 is seeking a highly motivated and dynamic Technical Support Engineer to join our growing team.This is a fantastic opportunity to be a key player in a fast-paced, innovative, and colla...Show more
Last updated: 30+ days ago • Promoted
Azure Infrastructure Customer Engineer

Azure Infrastructure Customer Engineer

VirtualVocations • Cedar Rapids, Iowa, United States
Full-time
A company is looking for an Azure Infrastructure and Operations Customer Engineer.Key Responsibilities Deliver workshops and training on Azure IaaS migration and management Conduct infrastructur...Show more
Last updated: 12 hours ago • Promoted • New!
Customer Reliability Engineer

Customer Reliability Engineer

VirtualVocations • Cedar Rapids, Iowa, United States
Full-time
A company is looking for a Customer Reliability Engineer III.Key Responsibilities Manage and resolve customer technical issues via support tickets and real-time interactions Act as a liaison bet...Show more
Last updated: 30+ days ago • Promoted
Enterprise Customer Support Representative

Enterprise Customer Support Representative

VirtualVocations • Cedar Rapids, Iowa, United States
Full-time
A company is looking for an Enterprise Customer Support Specialist.Key Responsibilities Serve as the primary point of contact for enterprise customers' technical inquiries, providing timely and a...Show more
Last updated: 16 hours ago • Promoted • New!
Customer Support Representative

Customer Support Representative

VirtualVocations • Cedar Rapids, Iowa, United States
Full-time
A company is looking for a Customer Support Representative.Key Responsibilities Manage customer inquiries through phone, chat, and email to deliver exceptional support Troubleshoot technical iss...Show more
Last updated: 30+ days ago • Promoted
Support Engineer

Support Engineer

VirtualVocations • Cedar Rapids, Iowa, United States
Full-time
A company is looking for a Support Engineer (East Coast Working Hours).Key Responsibilities Manage the intake, triage, and routing of support requests across various customer channels Conduct tr...Show more
Last updated: 30+ days ago • Promoted
Designated Support Engineer

Designated Support Engineer

VirtualVocations • Cedar Rapids, Iowa, United States
Full-time
A company is looking for a Designated Support Engineer.Key Responsibilities Manage multiple designated accounts and establish regular communication with customers for critical issues Deliver exc...Show more
Last updated: 1 day ago • Promoted
Customer Quality Engineer

Customer Quality Engineer

VirtualVocations • Cedar Rapids, Iowa, United States
Full-time
A company is looking for a Customer Quality Engineer to ensure customer quality and reliability requirements are met while addressing any quality issues. Key Responsibilities Review customer quali...Show more
Last updated: 1 day ago • Promoted
Technical Support Engineer - Base44

Technical Support Engineer - Base44

Wix • Cedar Rapids, IA, US
Full-time
Base 44 is seeking a highly motivated and dynamic Technical Support Engineer to join our growing team.This is a fantastic opportunity to be a key player in a fast-paced, innovative, and colla...Show more
Last updated: 30+ days ago • Promoted
Power Platform Customer Engineer

Power Platform Customer Engineer

VirtualVocations • Cedar Rapids, Iowa, United States
Full-time
A company is looking for an AI-Powered Business Apps & Automation (Power Platform) Customer Engineer.Key Responsibilities Deliver workshops and training on Power Pages, Power Automate, and AI Bui...Show more
Last updated: 30+ days ago • Promoted