Collections Supervisor

Collections Supervisor

The Collections Supervisor is responsible for leading a team of Collection Specialists which ensures the timely recovery of outstanding balances, maintaining compliance with company policies and legal regulations, and driving continuous improvement in collection processes and metrics. This position requires strong team leadership skills and excellent communication abilities. We expect the starting salary to be around $55,000; the actual salary will be determined based on years of relevant work experience.

What You'll Do :

• Supervise and provide guidance to direct reports such as monitoring performance, setting goals, and conducting regular performance evaluations.
• Develop and implement effective strategies to ensure timely and accurate payment of outstanding invoices.
• Maintain accurate and up-to-date records of all collection activities, including payment arrangements, disputes, and adjustments.
• Communicate with customers and business partners to address payment discrepancies, resolve issues, and negotiate terms.
• Oversee the workflow as it relates to system interfaces, month end close, billings, adjustments, discrepancies and disputes.
• Analyze AR aging reports and proactively identify delinquent receivables, taking appropriate actions to ensure timely resolution.
• Collaborate with other departments, such as Sales, Customer Service, Accounting, and Technology to streamline internal processes and improve overall AR management.
• Stay updated on industry's best practices, regulations, and legal requirements related to collections, and ensure compliance within the team.
• Prepare and present regular reports to management, providing insights into collection performance, trends, and areas for improvement.
• Lead and perform QA testing and collaborate with internal departments on various company initiatives.
• Foster a positive and productive work environment, promoting teamwork, professionalism, and a customer-centric approach.
• Implement and utilize collection software and tools to streamline processes and improve efficiency.
• Support cross-functional initiatives with finance, operations, and customer service team.
• Effectively handle pressure in a fast-paced environment and prioritize tasks to meet deadlines and business objectives.

What We're Looking For :

What You'll Get :

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability / veteran.