Residence Inn Austin Parmer / Tech Ridge - Front Desk Agent

Residence Inn Austin Parmer / Tech Ridge - Front Desk Agent

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS / RESPONSIBILITIES

• Customer Service Excellence : Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication : Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving : Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability : Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills : Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following :

PROPERTY INFORMATION :

Make the most of a long trip at our extended-stay at the NEWLY RENOVATED Residence Inn Austin North hotel. Top-rated among hotels in north Austin, our hotel features apartment-style suites and the perfect location off I-35 on Parmer Lane. Our suites have separate living areas with pullout sofas, flat-screen TVs and in-room kitchens equipped with refrigerators, stoves and dishwashers. We offer a free hot breakfast buffet each morning in our updated lobby. Guests can enjoy an easy commute to the nearby offices of Samsung, Dell and Applied Materials. When its time for fun, guests will be minutes from The Domain, downtown Austin and Lake Travis. Coming soon! The Residence Inn Mix, our new social experience that will feature complimentary light fare, premium beer and wine on select weekday evenings.

Application deadline for Colorado positions :

Compensation details : 17.5 Hourly Wage

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