Client Outcomes Director (Manufacturing)

Candidates must be located in Tampa, FL

Job Profile Summary

The Onsite Program role plays a key leadership role within the Revenue Organization. The Onsite Program role serves as a strategic partner and trusted customer advocate for complex accounts / portfolios with high growth potential, ensuring the seamless integration of SoftServe's services within the client's environment. This role focuses on client relationship management, strategic alignment, delivery orchestration, and business growth, while also being responsible for defining client problems, modeling ideal outcomes, measuring value, and maintaining consistent communication with clients and internal teams.

Duties & Responsibilities

Client Relationship Management

• Build and maintain strong relationships with assigned clients, serving as a trusted advisor and primary point of contact for all service-related matters
• Proactively identify and address potential client concerns, drive risk identification and management on account / portfolio level, and ensure transparent communication
• Develop a deep understanding of client needs, business objectives, and strategic goals to align services with client success
• Advocate for the client within the company, communicate feedback and requirements to delivery teams and leadership, and manage escalation resolution processes
• Monitor client satisfaction through various channels (e.g., NPS surveys, feedback sessions) and lead continuous improvement initiatives based on client input
• Collaborate with the Client Partner on overall account health and strategic direction

Strategic Alignment

Delivery Orchestration

Outcome Measurement and Reporting

Contract Support

Onsite Presence

Preferred Competencies & Experience

Client Relationship Management

Business Acumen

Communication and Negotiation

Leadership and Collaboration

Problem-Solving and Decision-Making

Industry Knowledge

Expertise in Delivery

Experience Requirements

Required Skills

Supervisory Responsibilities

Level Considerations

Qualifications

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, sexual orientation, gender identity / expression, or protected veteran status. SoftServe is an Equal Opportunity Employer.