Overview
Successful Customer Service Representatives (CSR) are the primary point-of-contact with our customers. They are the “face" of PLS. As such, they are accountable for delivering superior customer service. They also sell company products and services. The CSR is accountable for maintaining company standards of quality and complying with all policies and procedures.
Responsibilities
Job Responsibilities :
- Providing outstanding customer service to ensure repeat business
- Promoting our products and services to current and potential customers
- Ensuring all transactions are completed in compliance with federal, state, and local regulations
- Following company policies and procedures
- Maintaining a balanced cash drawer
- Completing all transactions accurately, including cash handling
- Using multiple computer applications to access information and process transactions
- Resolving customer complaints or referring complaints to the Store Manager for resolution
- Maintaining a safe, organized, and clean environment
- Performing other duties as instructed by management
Qualifications
Job Requirements :
Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferredAbility, willingness, and comfort to engage with customersStrong verbal communicationAbility to drive salesExceptional attention to detail and ability to multi-taskProfessional appearance and demeanorAble to work flexible hours, including early morning, evenings, weekends, and holidaysEnglish fluency is requiredEnglish / Spanish bilingual is a plusPhysical Requirements :
Must be able to sit and / or stand for long periods of time.Ability to lift 15 lbs.Must be able to work in restrictive spaces and keep their concentration in a busy environment with moderate to high noise levelsBenefits :
Benefits for eligible employees include medical / dental / vision, 401k, vacation, opportunities for advancement, on-going training available.
We strive to demonstrate our Core Values in all positions at PLS :
Communication
Customer FocusIntegrity and TrustTeamworkResults