Business Process Engineer

MarketSource, Inc. CareersAlpharetta, GA, United States

4 days ago

Job type

Full-time

Job description

MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments.

Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful.

Summary

The Business Process Engineer is responsible for providing and ensuring that team members provide the highest level of customer service, to external customers, executive leadership as well as corporate and field employees. Projects include a broad spectrum of functions within MarketSource (process modeling, gap analysis, technical requirements, change management, SOPs, optimization and best practices).

Essential Job Functions :

Model sales, marketing, and other business processes utilizing software to measure processes to identify and present bottlenecks and inefficiencies, and how the process can be streamlined for improved efficiency and effectiveness
Establish work measurement programs to develop standards for efficient utilization of field team and support team
Design and implement operational methods that promote overall efficiency and reduce costs
Work closely with support teams to identify gaps, and redundancies, ultimately optimizing and developing prescribed solutions for process improvement
Conduct data gathering, Workflow, and Process mapping
Prepare and document business and technical requirements
Initiate and conduct process improvement analysis (what to automate, what to change, what to eliminate)
Build and maintain productive customer relationships with program management
Evaluate appropriate business processes and methods and utilize them daily to ensure results
Challenge process issues and those working on projects to develop efficient resolution
Set clear objectives and measures to achieve results while monitoring progress; build avenues for feedback and loops quality assurance into work
Gain first-hand knowledge to further products and services for the customer

Required Knowledge, Skills, and Abilities :

Ability to work on multiple projects simultaneously

Must have the ability to proofread and edit content

Must be flexible and deadline-driven

Team player able to work effectively at all levels of an organization with the ability to influence others to move toward consensus

Strong situational analysis and decision-making abilities

Must have good written, listening, and verbal communication skills and be able to communicate with all levels of the organization

Ability to operate successfully in a cross-functional team

Excellent presentation skills preferred

A broad, enterprise-wide view of the business and varying degrees of appreciation for strategy, processes, and capabilities, enabling technologies and governance

Understands the dynamics of corporate behavior and structure

Knowledgeable in current and future policies, practices, trends, and information affecting the assigned area

Adapts quickly when facing new problems, relentless and versatile learner, open to change

Analyzes both successes and failures for clues to improvement

Experimental and will try anything to find solutions, enjoys the challenge of unfamiliar tasks, quickly grasps the essence and the underlying structure of anything

Preferred Computer Skills / Programs : Visio, BPMN Add on, All Fusion Process Modeling Tool, Microsoft Office Suite, Signavio, Robotics Process Automation

Job Requirements :

Bachelor of Science Degree in the Industrial Engineering / Systems Engineering field

1-2 years of Project Management experience; leading small project-oriented teams

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Engineer • Alpharetta, GA, United States