Customer Service Representative

Job Description

Job Description

Healthcare Customer Service Representative (Remote)

100% Remote | $18-$20 / hr | Contract | Start October 13th or 20th

About the Role

We're hiring Healthcare Customer Service Representatives to join our growing team! In this role, you'll be the first point of contact for patients and providers, answering questions about insurance, billing, scheduling, medical records, and prior authorizations .

This is a fast-paced, high-volume call center role (50-70 inbound calls per day) that requires at least 2 years of healthcare call center experience . If you're empathetic, detail-oriented, and thrive on helping patients, we'd love to hear from you. Spanish bilingual preferred.

Schedule & Pay

Full-time, 40 hours / week (Monday-Friday, 7 : 00 AM-7 : 00 PM EST; 8-hour shifts)

Example shifts : 7 : 00 AM-3 : 30 PM | 8 : 00 AM-4 : 30 PM | 9 : 00 AM-5 : 30 PM

Pay : $18-$20 per hour

Start Date : October 13th or October 20th

What You'll Do

Handle 50-70 inbound calls daily with patients, providers, and insurance reps.

Help with scheduling, insurance verification, billing questions, and medical record requests.

Process referrals, prior authorizations, and claim inquiries.

Accurately document all interactions and comply with HIPAA.

Provide excellent service in a professional, compassionate manner.

What We're Looking For

2+ years healthcare call center experience required

Strong knowledge of insurance processes, billing, or medical terminology preferred

Excellent communication and multitasking skills

Comfortable with EMR / scheduling systems and high call volumes

Spanish bilingual strongly preferred

High school diploma or equivalent

Perks & Benefits

100% Remote - equipment provided

Contract through Medix Staffing (90 days with possibility to extend)

IT Deposit : $30 / week withheld during first 10 weeks (up to $300), refunded once equipment is returned

Benefits available through Medix (medical, dental, vision, life, short-term disability) - eligibility after 4 weeks averaging 30+ hours / week

No weekends + stable weekday schedule

Apply today and help us make a difference in patients' healthcare experience!

For California Applicants :

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

Company Description

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.

Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?

Company Description

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.\r\n\r\nOur commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?