Resort Services Rep - Part Time

Job Description

Job Description

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

Weekends are a MUST!!

A Guest Services representative will provide services in various areas within the Guest Services department : Front Desk, Resort Services and PBX / Call Center. In each area, this individual must commit to providing exceptional guest experience as the subject matter expert, seeking out opportunities to exceed owners and guest expectations. The Guest Services representative must ensure a great first / last impression while coordinating, partnering and supporting various departments during the guest stay that provide an experience with a sense of fun and family.

ESSENTIAL DUTIES AND TASKS

• Facilitates the overall experience from answering calls in regards their check in & reservation, handling tasks such as but not limited to inventory management, folio, collection of payments, issuing villa keys, collecting personal guests' information while ensuring safety and security.
• Initiating actions for all guests inquires (phone, email, survey, face to face interactions) or identify next steps through empowered decisions that maintain or exceed owners and guest's expectations, getting the owner or guest(s) closer to a solution.
• Provide follow up calls / interactions with owners and guests confirming satisfaction with services provided while identifying opportunities to exceed expectations.
• Accurately collecting and reporting / data entry of all guests' experiences through various software platforms used daily and as needed by various department leaders and executives.

EDUCATION and / or EXPERIENCE

QUALIFICATIONS

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.