Strategic Account Manager

Job Description

Job Description

We’re looking for a Strategic Account Manager to join us here at Sign In Solutions—someone who excels at creating long-term, trusting relationships with customers and driving strategic growth. In this role, you will oversee a portfolio of assigned clients, develop new business from existing accounts, and actively seek new sales opportunities. You’ll serve as a trusted advisor to key stakeholders—including C-level executives—while navigating complex relationships, aligning solutions with client goals, and delivering measurable value. This position is ideal for a proactive and experienced professional with a customer-first mindset and a proven track record of exceeding business objectives. You'll also play a key role in forecasting and budgeting, ensuring revenue growth, and improving customer retention.

This can be either a hybrid position based in St Petersburg, Florida or remote depending on location.

About Us

Sign In Solutions is a leader in Visitor Management, transforming how organizations manage visitors, employees, and compliance. Our platform goes beyond visitor management, providing real-time analytics and automation that help to reduce risk, improve security, and create seamless workplace experiences.

We offer solutions for visitor and contractor management, compliance tracking, workspace optimization, and scheduling. By leveraging automation and data-driven insights, we help businesses reduce risks while delivering exceptional experiences for employees and guests.

At Sign In Solutions, we believe in safe, secure, and welcoming workplaces. Our mission is to empower organizations  create secure and productive environments where people thrive

Culture :

For us culture isn’t just a buzzword—it’s at the core of everything we do. We believe that fostering an inclusive and dynamic environment enables our team to do their best work. Our values guide our daily interactions and decisions

Customer First – We prioritize the needs of our customers in everything we do.

Respect & Dignity – We foster an inclusive, supportive, and diverse workplace.

Accountability & Empowerment – We take ownership and empower each other to succeed.

Honesty & Positivity – We communicate openly and celebrate wins, big and small.

We’re Here to Win – We push boundaries and strive for excellence.

What You Will Be Doing :

• Serve as the primary point of contact and strategic partner for key clients
• Own and grow a portfolio of high-value accounts with a focus on long-term success and profitability
• Build strong, consultative relationships with senior stakeholders and executive sponsors
• Drive client strategy by deeply understanding their business goals, identifying opportunities for expansion, and delivering tailored solutions
• Lead contract negotiations and renewals with a focus on win-win outcomes
• Collaborate with cross-functional teams—including Sales, Product, Marketing, and Customer Success—to ensure seamless delivery and account satisfaction
• Provide regular performance updates and strategic reviews with both internal teams and clients
• Track, forecast, and report on key metrics such as client health, revenue growth, and churn risk
• Identify and mitigate risks to account performance, addressing issues with urgency and transparency
• Represent the voice of the customer internally to influence product development and operational improvements
• Manage and grow Enterprise accounts by driving expansion and upsell revenue
• Share best practices and offer strategies for account development
• Assist in forecasting and budgeting, providing insights into revenue trends, customer retention, and growth opportunities
• Work to improve Gross Revenue Retention (GRR) and Net Revenue Retention (NRR)
• Use a data-driven approach to lead outreach campaigns, analyze engagement, and increase product utilization

Skills :

This isn’t just about us getting to know you. We believe you need to dive in to get to know us. We encourage you to research and read up on our company news and articles. Throughout the recruitment process, you will be given the opportunity to ask lots of questions, meet different members of our team, and get hands on to showcase your skills. As you get to know what we’re all about, we hope you’ll become increasingly confident and excited that we could be your next big move. Once your application is received and reviewed, qualified candidates will move on to our next steps. Our general recruitment process has the following steps :

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.