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Senior Field Service Engineer I
Senior Field Service Engineer IEmsar • New York, NY, US
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Senior Field Service Engineer I

Senior Field Service Engineer I

Emsar • New York, NY, US
1 day ago
Job type
  • Full-time
Job description

Equipment Management Service And Repair – EMSAR

Headquartered in Austin, Texas, EMSAR is a fast-growing national technical services company providing maintenance, repair and installation services to OEMs in the healthcare, laboratory, self-service kiosk and critical power sectors. Our customer-centric model enables us to customize and deliver the highest quality solutions to blue-chip and emerging clients.

Key Services

  • On-site technical field support, including maintenance & repair
  • FDA field change orders ("recalls")
  • Bench repair and remanufacturing
  • Installation
  • Call center
  • Contract manufacturing and logistics
  • FDA compliance and validation
  • Project management
  • Training and education

Position : Field Service Engineer – I (Entry-Level)

We are looking for a Field Service Engineer I who is passionate about our core mission – to customize and deliver the best and highest quality solutions to our customers. This intermediate-level field position is responsible for testing, calibration, verification, preventative maintenance, installation and repair services on a variety of equipment including medical testing devices, kiosk equipment, power three-phase high-voltage UPS and distribution equipment, and other EMSAR and client equipment.

Core Responsibilities

  • Provide on-site preventative maintenance, repairs, performance verifications, calibrations, and software / hardware upgrades on EMSAR-supported equipment.
  • Establish and maintain close communication with assigned customers to ensure maximum operational visibility.
  • Provide intermediate-level engineer support and service work.
  • Ensure customer satisfaction pertaining to services provided.
  • Follow quality practices specified by EMSAR and product vendors.
  • Manage assigned work orders and document all facets of the work product in EMSAR's CMMS.
  • Provide accurate and timely reporting of service status and escalations.
  • Maintain a professional appearance at all times.
  • Control and maintain EMSAR assets, including tools, parts and test equipment.
  • Promote teamwork and cooperation between EMSAR associates and partner staff.
  • Work regularly with dispatcher for work assignments.
  • Maintain a safe work environment, follow safety instructions / training and utilize appropriate safety equipment.
  • Operate onsite at dedicated client facilities.
  • Provide on-the-job support to entry-level technicians.
  • Follow client quality requirements.
  • Support and apply appropriate quality system processes.
  • Perform additional duties as needed or assigned by supervisor / manager.
  • Required Skills & Qualifications

  • High School diploma or equivalent
  • 2–4 years of technical experience (or Associates degree with 1+ years of experience).
  • Valid driver license and liability insurance; ability to drive personal, fleet and / or rental vehicles.
  • Analytical : Ability to read and interpret technical instructions, safety manuals, service manuals, policies and procedures.
  • Technical skills : Limited field service and / or technical experience; intermediate level technical skills.
  • Oral / Written communication : Excellent verbal and written communication skills.
  • Interpersonal skills : Effective communication that results in positive internal / external relationships.
  • Planning / organizing : Prioritize and plan activities and use time efficiently.
  • Work independently with some direct supervision.
  • Physical Demands & Work Environment

  • Extensive periods of sitting at a computer terminal and extensive periods of standing and walking while performing services.
  • Frequent bending, squatting and stair climbing; use of both hands without restriction and manipulate small hand tools.
  • Ability to lift up to 50 pounds and move up to 125 pounds without assistance.
  • Regional day and overnight travel required.
  • J-18808-Ljbffr

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