Regional Oncology / Hematology Clinic & Infusion Center Operations Manager RN
Summary
The Operations Manager RN oversees daily operations across multiple physician oncology clinics and hospital-based infusion centers. This leadership role ensures the delivery of high-quality, safe, and efficient oncology and hematology care. The manager leads administrative and clinical teams, supports strategic goals, and fosters a culture of excellence aligned with the client's mission.
Responsibilities
Clinic and Infusion Center Operations
- Manage staffing, scheduling, and patient flow to ensure safety and quality care
- Maintain and enforce clinic and hospital policies, procedures, and safety standards
- Conduct regular rounding with staff and physicians to communicate goals and gather feedback
- Monitor patient experience metrics and implement improvement plans
- Assess staffing needs and recommend adjustments to senior leadership
- Hire, onboard, and train clinic and infusion center staff
Staff Development and Supervision
Define and evaluate core competencies for administrative and clinical staffConduct annual performance evaluations; recognize excellence and address performance issuesEvaluate nurse practitioners in collaboration with supervising physiciansHost monthly meetings with administrative and clinical teamsEnsure optimal staffing mix and team assignments based on appointment schedules and staff competenciesIdentify learning needs and implement development plans to retain high-performing staffInterdisciplinary Collaboration
Coordinate with other departments and physician offices to streamline patient careEnsure staff proficiency in EMR, accounting, and information systems; arrange training as neededSupport business office functions including pre-authorizations, co-pay collection, and billingResolve billing delays and collaborate with financial services on claim issuesFinancial and Regulatory Oversight
Oversee collection of patient demographic and payer data for accurate documentation and billingDevelop and manage capital and operational budgets; monitor billing and collectionsApprove payroll and monitor time off, call-ins, and overtimeEstablish and track quality and performance indicatorsEnsure compliance with regulatory agencies including The Joint Commission, CLIA, OSHA, and HIPAAMaintain operational records and statistical data for reportingFacilities and Vendor Management
Direct materials management and supply ordering using preferred vendorsCollaborate with contractors, vendors, and maintenance teamsParticipate in interdisciplinary committees and meetingsProfessionalism and Growth
Stay current on oncology care trends and patient needsModel exceptional customer service and handle inquiries and complaints professionallyPromote professional development through education, workshops, and organizational involvementTravel locally as requiredPerform other duties as assignedEducation
Bachelor’s degree or equivalent in healthcare management, business, or related field highly preferredExperience
Three (3) years’ experience in related health field, preferably in an oncology practice setting. Two (2) years of leadership / managerial experience in a multi-physician practice(s). Familiarity with state and federal regulations for health information and privacy issues requiredLicensure and Certification
Current Tennessee RN license requiredCertified Oncology Nurse strongly preferredValid Tennessee Class D driver’s license and minimum insurance coverage required