Senior Systems EngineerNewBellevue, Washington, United States

Sr. Systems Engineer (IC4)

The Pokmon Company International, a subsidiary of The Pokmon Company in Japan, manages the property outside of Asia and is responsible for brand management, licensing, marketing, the Pokmon Trading Card Game, the animated TV series, home entertainment, and the official Pokmon website. Pokmon was launched in Japan in 1996 and today is one of the most popular children's entertainment properties in the world.

Job Title : Sr. Systems Engineer

Job Summary : The Senior Systems Engineer is a key technical leader within the IT Client Services team, responsible for shaping and delivering enterprise systems and services that enable business focused outcomes. This role plays a critical part in designing and supporting frictionless, scalable, and reliable technology solutions that serve approximately 1,300 staff across multiple global locations. This person works closely with business stakeholders to understand their needs and translate them into effective technical solutions. They lead complex projects, provide expert-level support, and guide the team in adopting best practices that enhance service quality and operational efficiency. This role also contributes to a culture of learning and continuous improvement, helping the organization evolve its systems to meet changing demands.

What You'll Do :

• Lead the design, review, and delivery of both simple and complex technical solutions that align with long-term IT strategies and enable impactful business outcomes.
• Plan and coordinate the installation, configuration, and maintenance of cloud, on-premise and Software as a Service (SaaS) systems to ensure reliable, scalable, and efficient operations.
• Serve as a unifying technical leader, fostering collaboration across IT and business teams to align technology solutions with organizational goals.
• Provide expert-level guidance and mentorship to team members, including supporting Service Desk staff through escalated tickets, knowledge sharing, and collaborative problem-solving that strengthens team capabilities and service quality.
• Explore opportunities to integrate AI / ML-driven automation into IT operations to enhance efficiency and predictive maintenance
• Identify and implement opportunities to streamline operations through thoughtful automation and process refinement, improving service quality and reducing manual effort.
• Maintain a comprehensive understanding of existing systems and services, ensuring they are effectively leveraged to support evolving business needs.
• Partner with internal stakeholders, external vendors, and service providers to coordinate system deployments, upgrades, and integrations that support business functions.
• Conduct post-incident reviews to identify root causes of service disruptions and recommend improvements that enhance system reliability and performance.
• Diagnose and resolve complex issues related to server performance, application behavior, and hardware functionality across the enterprise environment.
• Ensure timely and effective resolution of technical incidents and service requests, maintaining a high standard of responsiveness and customer service.
• Evaluate new technologies and enhancements to existing systems, conducting proof-of-concepts and presenting recommendations that align with business priorities.
• Create and maintain clear, accurate technical documentation to support operational continuity, knowledge sharing, and team alignment.
• Participate in the on-call rotation as a first responder for critical system issues.

What You'll Bring :

Base Salary Range : For this role, new hires generally start between $127,800.00 - $151,525.00 per year. The full range is $127,800.00 - $191,200.00 per year. This range is applicable for the labor market where the role is intended to be hired. The final base salary is directly related to the candidate's qualifications and professional experience uniquely.

How You'll Be Successful :

What To Expect :

The above statements are intended to describe the general nature and level of work being performed by people assigned to this role. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. For roles in the United Kingdom, candidates will need the right to work. In some cases, and for some roles, the Company may be able to arrange a visa. For roles in Ireland, this role requires candidates to have the right to live and work in the Republic of Ireland. However, we welcome applications from all nationalities and may consider supporting an employment permit application, in appropriate and suitable cases.

The Pokmon Company International is committed to the inclusion of all qualified applicants for consideration in our job application process. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview, or to otherwise participate in the hiring process, please contact the Talent Acquisition team at accommodationrequest_ta@pokemon.com.