Network Analyst

Job Description

The Network Analyst will be a member of the Field Infrastructure Services team that provides implementation and technical support for networks and network security solutions that are deployed to connect and secure the mission critical consumer technology solutions and operational systems at field sites.

They will be a self-starter who can perform remote support and maintenance to field network equipment, while managing incoming incident and technical request queues. The position will also collaborate with the POS support team to solve troubleshoot technology at client sites.

Excellent analytical, customer and client relationship skills are critical to this role. The position reports to the Manager of Field Infrastructure.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy :

Skills and Requirements

Essential Functions

• Support infrastructure project coordinators in the installation and turn up of Fortinet firewalls and Cisco Small Business switches.
• Serves as L2 escalation resource for firewall monitoring. The support analyst will work with operations, client IT, and internet service providers to resolve network outages.
• Follows Service Management practices by documenting work within incidents, requests, and problems according to guidelines necessary to extract accurate service metrics. Adheres to change management practices when performing change tasks and creating change procedures.
• Performs maintenance tasks related to firewall firmware upgrades, policy updates and decommissioning of Fortinet firewalls.