Talent.com
Senior Market Research Manager, Customer Experience
Senior Market Research Manager, Customer ExperienceIpsos • Chicago, IL, United States
No longer accepting applications
Senior Market Research Manager, Customer Experience

Senior Market Research Manager, Customer Experience

Ipsos • Chicago, IL, United States
30+ days ago
Job type
  • Full-time
Job description

What makes this role important at Ipsos?

The Senior Market Research Manager (internally known as Senior Account Manager) will be an integral part of the Customer Experience team. The successful candidate will hold considerable responsibilities and play a significant role in the maintenance and growth of long term client relationships. The Senior Account Manager will report to the Director of the team and will be responsible for the management and analysis of research projects.

What you can expect to be doing:

  • Manage and coordinate all aspects of the research process from questionnaire writing and research design, analysis and interpretation of results through to preparation of reports
  • Liaising on a regular basis with all key internal operations groups (data collection, data processing and results reporting) to ensure that reliable results are delivered to client in a timely, cost-efficient manner
  • Build and maintain relationships with key clients by responding to queries and providing updates per client requests
  • Coordinate and manage data entry of project costs into our internal costing program based on research target specifications
  • Maintain project budget and works with team to ensure all aspects of the study continue to operate smoothly; responsible for quality assurance throughout the life-cycle

This might be the job for you if you have:

  • Completed Bachelor’s Degree in related field, master’s level education an asset
  • 4-5 years of market research experience; customer experience research an asset
  • Advanced proficiency with MS Office Suite; specifically, MS Excel and MS PowerPoint
  • Superior organizational skills, unflagging attention to detail & demonstrated commitment to the accuracy and completeness of information
  • Data savvy with a strong attention to detail and accuracy
  • Basic knowledge of SPSS and/or other quantitative reporting tools
  • Prior experience using Voice of The Customer (VoC) tech platforms (Qualtrics, Medallia, InMoment) a strong plus
  • Ability to manage multiple projects simultaneously while maintaining a strong client service orientation
  • Ability to manage complex, multi-faceted project budgets and to create, manage, and commit to a project plan, schedule and budget
  • Highly motivated, self-directed & possess a driven personality capable of working within tight deadlines
  • Thrives within a team environment
  • Excellent written & verbal communication skills with well-developed interpersonal and presentation skills

If you don’t meet 100% of the requirements, we encourage all who feel they might be a fit for the opportunity to apply. We may consider a variety of backgrounds for a particular role and are also committed to considering candidates for available positions throughout our organization, not just the one you’re applying to!

In accordance with NY/CO/CA/WA law, the estimated base salary range for this role is $85,000 to $95,000. Your final base salary will be determined based on several non-discriminatory factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications.

What’s in it for you:

At Ipsos you’ll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture.

Create a job alert for this search

Senior Market Research Manager, Customer Experience • Chicago, IL, United States

Similar jobs

Senior Market Research Manager, Creative Excellence

IpsosChicago, IL, United States
Full-time

Ipsos is An Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, nat...Show more

 • Promoted

Consumer Insights Manager

INCPGChicago, IL, United States
Full-time

Are you a talented CPG &or Retail Insights Analyst/Manager that is interested in a client facing role? We are seeking a highly analytical and strategic Consumer Insights Manager to translate data i...Show more

 • Promoted

Market Research Manager

Shapiro+RajChicago, IL, United States
Full-time

Shapiro+Raj is the largest certified minority business enterprise insights and inspiration company in North America.Our mission is to help Fortune 500 clients find new and different ways to grow th...Show more

 • Promoted

Senior Mid-Market Customer Success Manager

IterableChicago, IL, United States
Full-time

Senior Mid-Market Customer Success Manager.Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, ...Show more

 • Promoted

Senior Research Analyst

StoneX Group Inc.Chicago, IL, United States
Permanent

Connecting clients to markets – and talent to opportunity.Connecting clients to markets – and talent to opportunity.We have acquired The Benchmark Company, LLC—a full-service investment banking fir...Show more

 • Promoted

Sr. Research Analyst - Technology

Calamos InvestmentsChicago, IL, United States
Full-time

Calamos is seeking to attract a highly skilled and experienced Senior Research Analyst with expertise in the technology sector.The ideal candidate will be a career analyst who brings outstanding an...Show more

 • Promoted

Research Manager, Behavioral Insights and Parenting Lab

University of ChicagoChicago, IL, United States
Full-time

Department Harris CHPPP/BIP Lab Research Sub Group (2) About the Department The Behavioral Insights and Parenting Lab (BIP Lab) at the University of Chicago brings together interdisciplinary schola...Show more

 • Promoted

UX Researcher (

Bold Insight Inc.Chicago, IL, United States
Full-time

UX Researcher (Chicagoland-based Contractor).The next set of studies is queued, and we need contract UX researchers on site in Chicago.Bring sharp inquiry, steady facilitation, and crisp reporting ...Show more

 • Promoted

Director, Research Development

University of ChicagoChicago, IL, United States
Full-time

Climate Systems Engineering Research Initiatives (CSEi) – part of the Institute for Climate and Sustainable Growth.CSEi advances science, engineering, and policy to reduce or reverse greenhouse‑gas...Show more

 • Promoted

Senior Research Manager - Insights + Analytics

FleishmanHillardChicago, Illinois, US
Full-time

FleishmanHillard, a global integrated public relations agency, is looking for a.True Global Intelligence Team in one of our U.Our True Global Intelligence practice integrations primary and secondar...Show more

 • Promoted

Research And Development Manager

Leahy-IFPGlenview, IL, United States
Full-time

Talent Acquisition Leader | Building Top-Tier Teams in Beverage Manufacturing.Leahy-IFP firmly believes that our employees are the heart of our success.This position description outlines primary du...Show more

 • Promoted

Life Sciences MedTech R&D, Management Consulting Senior Manager

AccentureChicago, IL, United States
Full-time

Job Description We Are: Accenture Consulting.We work with C-suite executives, leaders, and boards of the world's leading organizations, helping them reinvent every part of their enterprise to drive...Show more

 • Promoted

Consumer Experience Sr Specialist

PepsiCoChicago, IL, United States
Full-time

Consumer Experience Senior Specialist.The Consumer Experience Senior Specialist is a strategic role responsible for serving as the global content owner for all consumer-facing digital content acros...Show more

 • Promoted

Senior Director, Insights: Consumer Strategy & Growth

Wells EnterprisesChicago, IL, United States
Full-time

A leading ice cream manufacturer is seeking a Senior Director of Insights to lead the insights strategy and foster a culture of consumer-first decision-making.The ideal candidate will have 15+ year...Show more

 • Promoted

Senior User Experience Strategist

24 Seven TalentChicago, Illinois, US
Full-time

Our client is looking to bring on a.This is a full-time (40 hours/week) contract role requiring three days per week onsite, with the potential to convert to a full-time employee.Scroll down to find...Show more

 • Promoted • New!

Senior Research Analyst

StoneX GroupChicago, IL, United States
Full-time +1

Connecting clients to markets and talent to opportunity.We have acquired The Benchmark Company, LLCa full-service investment banking firm with equity research and deep market and industry expertise...Show more

 • Promoted

Retail Insights Manager

SPINSChicago, IL, United States
Full-time

For over 20 years, SPINS has been a leader in recognizing the transformative power of data in retail.We offer our clients cutting-edge tools to attract attention from a fast-growing segment within ...Show more

 • Promoted

Senior UX Researcher, Support Experience & Strategy

StripeChicago, IL, United States
Full-time

A leading financial infrastructure platform is seeking an experienced UX Researcher to join their Support team.This role involves leading critical research initiatives aimed at understanding user n...Show more