Collector II

Note : All full-time positions include exceptionally low medical premiums in addition to a whole host of other benefits.

Tower is offering a $1000 Signing / Retaining bonus as of 1 / 20 / 2025.

HOURS FOR POSITION : Monday - Friday 8 : 00am-8 : 00pm, Saturday 9 : 00am-1 : 00pm.

Hiring Range - $28.42 / hr - $35.52 / hr

SUMMARY OF POSITION :

Collector II position is responsible for performing activities associated with all delinquent, fraudulent, and credit card accounts with intent to protect the assets of Tower Federal Credit Union. Reviews all delinquent accounts and contacts members to resolve the past due account(s). Performs duties that include telephone calls, emails, sending letters and system data entry to document collection work / activity. Utilizes various techniques, as circumstances indicate, to promptly collect delinquent balance accounts. Ensures Tower FCU professional image is maintained, while following all established regulatory policies. Serves as a back-up for administrative collection activities. May receive day to day direction from the Senior Collector or other management.

This position requires compliance with Federal and State regulatory statutes, as well as internal policies and procedures.

PRINCIPAL ACCOUNTABILITIES and FUNCTIONS :

• Responsible for supporting, demonstrating and promoting the Credit Union service culture.
• Provides exceptional service to all Tower Federal Credit Union members by demonstrating, following, and supporting the Inspired Financial Service promises and standards, along with the Credit Union Mission, Vision and Values.

2.Responsible for the effective and professional performance of collections functions

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.