Parts and Service Director

Job Description

Job Description

Profile Powersports is seeking an experienced and motivated Parts & Service Director!

BENEFITS

• Employee Health Insurance, Paid Personal Time, Performance Commissions, Paid Holidays 401k
• Job Type : Full-time3
• 5 day work week
• Air-conditioned building
• Onsite and offsite training

RESPONSIBILITIES

Oversee and coordinate daily operations

Assist customers in servicing, repairing and explaining each service needed

Understanding customers' requirements and concerns; matching requirements and concerns to various service options

Make the customer comfortable with the service being performed and keeping the customer informed and updated throughout the service of their vehicle

Staying updated on new products, features, accessories and attending product training as required

Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction

Manage the service department

Hire and supervise all service and parts department personnel, as well as monitor their performance in servicing customers

Create goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.

REQUIREMENTS

A minimum of 3 years of experience as a service manager and / or parts manager

Strong focus on providing excellent customer service

High school diploma or higher education

Clean driving record & valid driver's license