Help Desk Technician

Job Title : Helpdesk Technician

Location : Herndon, VA

Client : Telecommunications Firm

Contract Duration : 6 months w / possibility of conversion to full-time

Benefits : Medical, Dental, Vision, PTO, and Paid Holiday

Pay : Up to $30 / hr DOE

Schedule : Monday - Friday 9 : 30 am - 5 : 30 pm or 10 : 00 am - 6 : 00 pm EST - ONSITE

The Help Desk Support Technician is responsible for supporting and maintaining the operations status of all clients and mobile devices and peripherals for the organization. This individual will work closely with other members of the Information Technology Team (Network, Software Development, Unix, and Windows). The individual will perform administration and maintenance for hardware and software which allows for day-to-day operations of a global IT environment.

• Provide first-level contact and problem resolution for all users with hardware, software and applications problems via phone, email, and ticketing system
• Maintain communications with employees throughout the problem resolution process
• Create, modify, and manage Active Directory objects via Windows Server
• Deploy hardware and software including imaging of Windows operating systems, software installation, restoration of user data, assembly, cable management, and peripheral connections
• Desktop and laptop hardware troubleshooting
• Perform inventory and asset tracking duties
• Support company cybersecurity efforts on all clients
• Maintain and update computer and systems documentation

Qualifications :

MS Windows 10 / MS Server 2016, 2019 / MS Office 2016, 2019 / MS Exchange 2013, 2019

Physical Requirements :

Vector Talent Resources is an Equal Opportunity / Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation / gender identity, age or genetic information.