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Senior Director Information Technology and Support Services
Senior Director Information Technology and Support ServicesTexans Can! Academies • Dallas, Iowa, USA
Senior Director Information Technology and Support Services

Senior Director Information Technology and Support Services

Texans Can! Academies • Dallas, Iowa, USA
20 days ago
Job type
  • Full-time
Job description

Primary Purpose

To provide leadership management and oversight of district technology infrastructure networking server systems cybersecurity and end-user support services. TheSenior Directorof IT & Support Services ensures secure reliable and efficient operations of all technology systems that support instruction administration and compliance. This position works collaboratively with the Chief of Data & Technology to plan implement and sustain technology initiatives that align with district goals and Texas Education Agency (TEA) requirements.

Qualifications

Education / Training :

  • Bachelors degree in Computer Science Information Systems or related field (required)
  • Masters degree (preferred)
  • Industry certifications preferred (e.g. CompTIA Network Security CCNA MCSA or equivalent)

Experience :

  • Minimum of seven (7) years of progressively responsible experience in information technology and network administration
  • Minimum of three (3) years in a supervisory or management role within a K-12 or higher-education environment
  • Special Knowledge / Skills :

  • In-depth knowledge of LAN / WAN design server administration and network security
  • Expertise in Active Directory firewall systems and backup / disaster recovery processes
  • Familiarity with SIS integrations single sign-on and data protection regulations (FERPA CIPA etc.)
  • Strong leadership communication and project-management skills Ability to analyze technical issues and implement sustainable solutions
  • Demonstrated ability to manage budgets contracts and vendor relationships
  • Major Responsibilities and Duties

    Infrastructure and Network Management

  • Direct all aspects of network operations including LAN / WAN connectivity wireless infrastructure and internet security
  • Oversee district servers storage and virtualization environments to ensure high availability and disaster recovery readiness.
  • Maintain cybersecurity systems including firewalls endpoint protection intrusion detection and vulnerability management.
  • Coordinate with external vendors to ensure uptime and compliance with E-Rate and other federal / state technology funding programs.
  • Ensure all district sites maintain secure and reliable network access aligned with instructional and operational needs.
  • Helpdesk and Support Services

  • Lead the districts helpdesk operations to ensure timely response resolution and customer satisfaction.
  • Establish escalation procedures and service level agreements (SLAs) for IT support requests.
  • Develop and implement staff training for technology best practices and security awareness.
  • Manage device inventory imaging and lifecycle replacement for end-user hardware.
  • Systems Administration and Security

  • Administer user accounts permissions and authentication systems (Active Directory Google Admin SSO).
  • Oversee data backup retention and disaster recovery protocols to protect against data loss or system downtime.
  • Collaborate with the Chief of Data & Technology to align security practices with SIS PEIMS and district data governance policies.
  • Project Management and Collaboration

  • Participate in technology planning procurement and implementation of district technology initiatives.
  • Work jointly with the Chief of Data & Technology to design scalable solutions for system integration and network expansion.
  • Prepare and maintain technical documentation network diagrams and standard operating procedures (SOPs).
  • Leadership and Supervision

  • Supervise IT staff including network engineers technicians and helpdesk personnel.
  • Develop professional growth plans for technology staff and conduct annual evaluations.
  • Promote a service-oriented culture focused on problem solving efficiency and continuous improvement.
  • Supervisory Responsibilities

  • Network Engineers
  • Systems Administrators
  • Technical Support Specialists / Helpdesk Staff
  • Working Conditions

    Physical / Mental Demands : Ability to lift equipment up to 40 lbs; prolonged periods at a computer; travel between campuses.

    Environment : Office and campus environments; occasional evening or weekend work for maintenance or system rollouts.

    Required Experience :

    Exec

    Key Skills

    Children Activity,Fund Management,Event Planning,Fabrication,Airlines,Corrosion

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

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    Director Information Technology • Dallas, Iowa, USA

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