Store Manager - Mall of New Hampshire

Store Manager - Mall of New Hampshire

Pacsun is dedicated to delivering an exclusive collection of the most relevant brands and styles to a community of inspired youth. Through partnerships with brands such as adidas, Brandy Melville, Essentials Fear of God, our own brands, and many more.

Our Pacsun community believes in and understands the importance of using our voice, platform, and resources to inspire and bring about positive development. Our program PacCares supports and partners with organizations that align with our internal and external initiatives surrounding mental health, diversity, and equality. Join the Pacsun Community.

The Store Manager is responsible for cultivating and leading a customer-focused, sales driven, profitable and productive store. The Store Manager owns all aspects of the in-store presentation and operational functions of the store. The Store Manager leads the team by exhibiting passion for product, brands, fashion and trends. The Store Manager consistently coaches the Management team and Associate teams to ensure alignment and motivation around the company's strategies and goals. The Store Manager is responsible for providing a rewarding associate experience and consistently delivering an exceptional customer experience.

A day in the life, what you'll be doing :

• Prioritizes and delegates tasks to meet all selling, visual, and operational needs
• Builds product confidence by creating accountability and expertise through use of basic and seasonal educational tools
• Supports and executes all product, visual and marketing directives, and maintains standards set by the company
• Maintains a clean, well-organized, replenished store and stockroom, promoting a safe working and shopping environment to maximize the customer experience
• Anticipates and determines customer needs and "solves for yes" in order to ensure customer satisfaction
• Fosters an environment that delivers an engaging, positive and authentic selling experience to ensure customers return to the store
• Accountable to self and others for achieving all company sales, metric and operational goals
• Understands key business reports and payroll tools to evaluate and urgently communicate action steps to drive performance, both topline and expense
• Creates shortage action plans to minimize loss and achieve shrinkage goal
• Drives and executes all digital sales strategies including ship from store and BOPIS within the store
• Communicates store and customer feedback to the District or Market Manager to grow the business
• Consistently coaches the Management and Associate teams to ensure alignment and motivation around the company's strategies and goals
• Accountable to performance manage underperforming members of his / her team by partnering with their supervisor, and when required, HR
• Reflects the PacSun brand by demonstrating passion and affinity for product, brands, fashion and trends
• Demonstrates willingness, aptitude, and initiative to learn what is unknown about product, brands, fashion and trends

What it takes to Join :

Developing the Community / Leadership Qualities :

Physical Requirements :

Position Type / Expected Hours of Work :

This is a full-time position. As a National Retailer, flexibility with work schedule (able to work weekends, nights, peak holiday periods) is required.

Other Considerations :

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to qualified individuals with disabilities to enable them to perform the essential functions of the role.