Patient Access Representative - Clinic (Bilingual Preferred)

Patient Access Representative - Clinic (Bilingual Preferred)

Under direct supervision, performs computerized patient scheduling. Receives patients and visitors and answers the telephone. Completes the patient office visit.

Essential Duties and Responsibilities :

• Demonstrates the knowledge and skills necessary to provide service / care appropriate to the age of the patients served.
• Maintains a working knowledge of applicable Federal, State and local laws and regulations, the Organizational Integrity Program, Code of Ethics, as well as other policies and procedures.
• Inputs daily appointment schedules for patients and schedules new patients as referred. Consults with provider(s) when need arises.
• Prints and distributes daily patient schedules to appropriate areas.
• Assists with updates and verifies patient demographics, making appropriate changes in the computer system.
• Answers telephone calls and maintain proficient receiving / relaying of messages from external and internal customers.
• Maintains the scheduling system for accuracy and timeliness of service.
• Demonstrates proper use of office equipment.
• Collects the current co-pays or coinsurance and past-due balances.
• Prepares patient's medical records for provider visit.
• Uses effective communication principles to coordinate care with other health care providers.
• Actively participates in clinic meetings, committees, conferences, and in-services.
• Recognizes and communicates issues / occurrences utilizing established lines of authority and assists in identifying ways to resolve variances or unacceptable outcomes.
• Maintains confidentiality of information pertaining to clients, physicians, employees, and business.
• Is knowledgeable of and actively participates in improving patient safety and reducing risk to patients. Complies with Safety and Infection Control & Procedure.
• Demonstrates general working knowledge of computers and department specific software (i.e. word, excel, bed tracking, internet, med aide, etc.)
• Attends all required Safety Training programs and can describe his / her responsibilities related to general safety, department / service safety, specific job-related hazards.
• Follows the Hospital Exposure Control Plans / Bloodborne and Airborne Pathogens.
• Demonstrates respect and regard for the dignity of all patients, families, visitors and fellow employees to ensure a professional, responsible and courteous environment.
• Promotes effective working relations and works effectively as part of a department / unit team inter- and intra-departmentally to facilitate the department's / unit's ability to meet its goals and objectives.

Non-Essential Duties and Responsibilities :

Professional Requirements :

Job Requirements :

Organizational / Core Competencies :

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