Tax Preparer No Experience

Responsive Recruiter

Jackson Hewitt is looking for someone to deliver exemplary customer service and become someone's tax hero! We are focused on being advocates for our clients, getting them their maximum tax refund, faster, and with fewer associated fees. Stand out as friendly, attentive, and knowledgeable. Jackson Hewitt offers training related to income tax preparation and the delivery of excellent customer service. This position has access to and regularly works with information of a sensitive, highly confidential nature; and regularly deals with diverse matters which require a working knowledge of the business.

Responsibilities include :

• Presenting the company's value proposition to clients concerning various company products and services and using prescribed selling techniques
• Conducting a thorough in-person interview with potential clients, using the company's propriety tax software application
• Delivering exceptional customer service by anticipating customer needs and considering the impact of all decisions / actions on the customer
• Answering client calls via our national call center routing system
• Completing all related tax forms in accordance with policies, and in compliance with legislation and regulations. Furnishing taxpayers with sufficient information and advice to ensure correct tax form completion
• Consulting tax law reference materials to determine procedures for preparation of atypical returns
• Answering questions and providing future tax planning to clients
• Reviewing financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returns
• Researching tax related questions and issues, and responding to clients appropriately and within a timely manner
• Resolving client complaints, or referring situations to supervisor (as appropriate) for resolution
• Auditing all tax return forms for accuracy and completeness (i.e., client signatures)
• This position has access to and regularly works with information of a sensitive, highly confidential nature, and regularly deals with diverse matters which require a working knowledge of the business

Required qualifications :

Compensation : $14.00 - $18.00 per hour

Jackson Hewitt is an innovator with nearly 6,000 locations, and we're on a mission to change the face of the tax industry. We are an industry-leading provider of full-service individual, federal, and state income tax preparation with offices across the country. Jackson Hewitt is always seeking to improve its financial products, promotions, and partnerships so clients get more.

Jackson Hewitt is proud to offer free tax training as well as continuing education for tax preparers across the country. With nearly 6,000 locations to choose from, there's likely a Jackson Hewitt location near you, including at your local Walmart store. Tax preparers have flexible scheduling and various rewards too.