Director of Customer Success

pMesilla Valley Transportation (MVT) is searching for a strongDirector of Customer Success / strong to join our leadership team in strongEl Paso, TX / strong.

Find out more about this role by reading the information below, then apply to be considered.

This role reports directly to the VP of US Operations and is open to candidates relocating into El Paso, TX. / ppThis isnt just about customer service its about shaping a culture of excellence that wins strongCarrier of the Year awards / strong, drives account growth, and leads the industry in customer experience. / ppstrongWhat Youll Do : / strong / pulliLead and mentor a high-performing team of 25+ across service, management, and director levels / liliBuild strategies that grow high-potential accounts and strengthen mature ones / liliDrive automation, process improvements, and KPI development across the organization / liliPartner with Sales, Brokerage, IT, and Dedicated Ops to create seamless customer success solutions / li / ulpstrongWhat Were Looking For : / strong / pulli5-7 (Five to Seven) years or more experience in Transportation with a strong focus in Customer Success, as well as 3 years of proven leadership in transportation customer success / liliBachelors degree in relevant field / liliTrack record of earning strongCarrier of the Year / strong recognition / liliExtensive experience in performance management on teams with at least 25 associates / employees / liliStrategic mindset with long-term planning experience / liliHands-on expertise in systems like AS / 400, McLeod, or Manhattan / liliA leader who thrives on collaboration, innovation, and results / li / ulpMesilla Valley Transportation began in 1982 as a small independent fleet in the Southwest.

In the late 80s, MVT went through a controlled growth spurt and began to encompass the 48 connected states and Canada. / ppToday, Mesilla Valley Transportation is one of the largest locally-owned Truck Load carriers in the U.S.

We specialize in time-sensitive service between major manufacturing areas within the U.S., Canada, and Mexico borders. / ppstrongWhere family, careers, and success come together! / strong / p Pay Range :

• , General Benefits : RequiredPreferredJob Industries
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