AWS Connect Developer

Job Description

Job Description

Job Title : AWS Connect Developer

Location : Remote

Compensation : 50-60$ / Hr on C2C / 1099

Work Authorization : H1B, GC, USC

Overview

We are seeking a highly skilled AWS Connect Developer with expertise in Node.js, Amazon Connect, and systems integration. The role focuses on designing and developing customer engagement workflows, integrating Amazon Connect with CRMs (including Zoho), ticketing platforms, and other enterprise applications. The ideal candidate will bring strong technical experience and a problem-solving mindset to build scalable, intelligent, and secure contact center solutions.

Key Responsibilities

• Design, configure, and optimize Amazon Connect contact flows for voice, chat, SMS, and omni-channel interactions.
• Develop Node.js-based Lambda functions and backend services to extend Amazon Connect functionality.
• Build and maintain integrations between Amazon Connectand CRMs, including Zoho CRM, Salesforce, ServiceNow, and Zendesk.
• Enable bi-directional data flows (customer data sync, ticket creation, case management) between Connect and Zoho / other platforms.
• Implement real-time event streaming and reporting pipelines using AWS services (Kinesis, DynamoDB, Athena, S3).
• Leverage AWS AI / ML services (Lex, Polly, Transcribe, Comprehend) to enhance IVR / chatbot automation.
• Collaborate with business teams to automate workflows (lead management, support tickets, call recordings, customer notes) in Zoho and other third-party tools.
• Ensure data security, access controls, and compliance through IAM roles, encryption, and monitoring.
• Troubleshoot issues, optimize integrations, and deliver continuous improvements.

Required Qualifications

Preferred Skills