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Digital Operations Coordinator

Digital Operations Coordinator

Pappas Restaurants, Inc.Houston, TX, US
30+ days ago
Job type
  • Full-time
Job description

The Digital Operations Coordinator plays a vital role in supporting operational efficiency by managing digital tools, streamlining workflows, and improving business processes. This role focuses on ensuring day-to-day operations run smoothly through effective use of technology and digital systems. The ideal candidate combines strong organizational skills with technical know-how, creative problem-solving, and a proactive approach to improving how teams work.

Essential Job Duties and Responsibilities

The primary job duties and responsibilities of this position include but are not limited to :

Operational Systems & Process Support

  • Maintain and support Microsoft 365 tools (SharePoint, Teams, OneDrive, Excel) used by operations and content teams
  • Manage file structures, user permissions, and digital documentation workflows
  • Assist in the upkeep of content hubs, shared drives, and other operational platforms
  • Coordinate periodic updates and cleanup of reference content sources

Workflow Optimization & Implementation

  • Identify inefficiencies in current operational workflows and recommend digital solutions
  • Support rollouts of new tools, systems, or digital forms / processes within the operations team
  • Track feedback and adoption to ensure continued effectiveness of implemented tools

    • Content & Communication Support

  • Design and produce visually clear internal content such as reference guides, newsletters, job aids, and templates using Canva, Adobe Creative Suite, or Microsoft Publisher
  • Ensure digital content is up-to-date, organized, and accessible across platforms

    • Training & Documentation

  • Develop user-friendly SOPs, reference materials, and system “how-tos”
  • Train staff on how to use operational platforms and tools efficiently
  • Serve as a point of contact for operational questions related to system use and digital workflows

    • Project Coordination

  • Support the Reference Content Manager in coordinating digital content initiatives
  • Assist in managing project timelines, communication plans, and task follow-ups for cross-functional efforts involving operational tools
  • Ensure all stakeholders are informed and supported throughout rollout phases

    • Minimum Qualifications

    Listed below are the minimum qualifications required to successfully perform this role. These qualifications are necessary for someone to be considered for this position.

  • Advanced proficiency in Microsoft 365 (especially Word, PowerPoint, SharePoint, and Teams)
  • Experience managing file systems, document permissions, and shared content libraries
  • Familiarity with basic web content updates (HTML / CSS or WordPress a plus, not required)
  • Experience with digital design tools (e.g., Canva, Adobe Creative Suite, or Publisher)
  • Proven ability to support operational projects with tools, training, and documentation
  • Experience working in an Operations, Administrative, or Project Coordination role
  • Exposure to process improvement tools or workflow automation platforms (e.g., Smartsheet, Power Automate)
  • Ability to communicate technical concepts clearly to non-technical users

    • Essential Physical Job Functions (with or without accommodation)

  • Ability to perform manual data entry for up to 50% of an 8-hour workday.
  • Strong analytical, troubleshooting mindset, written communication and organizational skills
  • Ability to learn new software quickly and train others
  • Project management skills for coordinating technology rollouts
  • Communication skills for creating user documentation and training materials
  • Creative abilities for design work and content creation
  • Analytical thinker with strong problem-solving abilities

    • Americans with Disabilities Act (ADA)

    Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact teamresource@pappasrestaurants.com for assistance completing any forms or to participate in the application process.

    Pappas Restaurants is an Equal Opportunity Employer.

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    Digital Coordinator • Houston, TX, US