Entry-Level IT Support Associate - Overnight (F)

Expedient It Support Associate

Expedient is hiring an on-site, entry-level opportunity that offers a fast-track to learning, promotion and career growth. The entry-level IT Support Associate, in our Cleveland, OH data center, will join the Operations Support Center (OSC) team and will receive fully paid training (including industry certs) and hands-on experience with a variety of technical platforms including virtualization technology, networking, data protection, Windows, disaster recovery, Linux / Unix and infrastructure.

If you are looking for an opportunity to gain valuable technical on-the-job training and experience and kick-start your IT career, you may be the perfect candidate for this role.

Expedient provides multi-cloud platforms, offers hosting and cyber security, and data center infrastructure as a service (IaaS) solutions to its clients.

Sponsorship is not provided. Expedient does not engage with third-party recruiting or staffing firms. Applicants should be able to show some experience with IT and technology; acceptable experience can include self-study, technical school or work experience. However, on-the-job training covers the technology and the business of Expedient as well as learning opportunities regarding basic support requests, monitoring and client service.

The Schedule and Shift Premium

This position operates on a regular schedule of Sunday through Tuesday, alt. Wednesdays from 7pm to 7am local time and includes an additional bonus, paid out upon completion of the initial training. Additionally, lunch breaks are fully paid for all 12-hour shifts.

Professional Development & Training

Expedient places high value on professional development and education. We will cover the costs up front for our IT Support Associates to obtain relevant technical certifications such as CompTIA, A+, Network + etc. Certain certifications that are higher in difficulty to obtain have attached bonuses for completion.

Rate of Pay

The hourly rate of pay is closely based on your technical experience and knowledge, work experience and / or academic experience. This entry-level role seeks a passionate candidate who is interested in pursuing a career in IT and is willing and able to learn, so any level of experience will be considered. Range of pay of $32,000 / year ($15.38 / hour) - $37,440 / year ($18.00 / hour), paid out hourly, can vary depending on market and shift.

Responsibilities

• Handle client tickets and questions, daily shift walks, routine audits, remote hands requests, etc. and escalate more complex tickets as needed.
• Follow strict security protocols to allow client access requests inside the data center using specific access control criteria.
• Follow shipping and receiving procedures to ensure the secure transport of equipment to and from the facility.
• Use the ticketing system to log all requests and activities including documentation of special requests and customizations considered important for future support.

Recommended Qualifications

Physical Tasks / Demands

Expedient is an equal opportunity employer. Qualified applicants will receive fair and equitable consideration for employment without regard to their race, color, religion, national origin, gender, protected veteran status, disability, or any other characteristic protected by law.