Customer Service Experience Rep

Customer Service Representative

We are seeking a friendly and outgoing business professional for our very fast-paced office environment. Ideal candidate should have experience with the home repair industry.

This is front office work that requires extensive customer interaction on the phone, and we strive for 100% customer satisfaction. This position involves extensive use of computers, heavy phone sales, and the juggling of multiple office priorities.

We are a local General Contractor, with a focus on "smaller" projects in the size range of a few hours to a few days. We're looking for Customer Service Reps with experience (5+ minimum). Due to substantial customer contact, a clear voice with strong communication skills is a requirement.

We do quality work in customers homes and commercial buildings, and we need experienced, motivated, and organized staff members who can work directly with our clients to successfully complete current projects and open doors to future projects.

To be considered for this position, you must :

Be highly organized and detail-oriented

Be able to be friendly at all times on the phone

Computer experience with Microsoft Office and Excel

Must be a self-starter and punctual

Pass a background and drug screen before being hired

Experience in the construction field is a plus

Experience with Social Media is a plus

Job duties include, but are not limited to :

Answer phone and schedule appointments

Check email and voice mail for messages and return calls

Can post to social media sites (Instagram, Google My Business)

Review schedule for day / week

Communicate and review jobs with service technicians

Make appointment confirmation calls

Make follow-up calls

We use Microsoft Office, so a working knowledge of Word and Excel is a requirement

For over 20 years, Mr. Handyman franchisees have consistently hired reliable, customer focused team members who are both knowledgeable and skilled. They are experienced in many areas of home improvement, maintenance and repair and they know the value of building relationships with clients. Those select individuals who make the cut are offered a competitive work environment with the ability to have more control over your earnings and your future.