Tech Representative

Job Description

Job Description

TITLE : Tech Representative

DEPARTMENT : Sales

REPORTS TO : Sales & Technical Support Manager

LOCATION : Viola, WI

JOB SUMMARY :

As a Technical Representative at S&S Cycle, you will serve as a vital link between our internal teams and our customers, providing expert technical support and product knowledge to dealers, distributors, and end-users. You will be responsible for diagnosing technical issues, offering installation guidance, and educating customers on the proper use, maintenance, and performance tuning of S&S Cycle products.

This position requires in-depth knowledge of V-Twin engines, motorcycle mechanics, and S&S product lines, as well as strong communication skills to deliver excellent customer service across multiple channels, including phone, email, and online forums.

ESSENTIAL FUNCTIONS :

• Thoroughly understand and adhere to technical departmental goals, objectives, and strategy
• Establish and maintain credibility throughout the organization as an effective developer of solutions
• Present and maintain positive morale amongst employees
• Provide prompt, professional service to our customers
• Provide technical service which includes setting up returns, and working with Re-manufacturing
• Investigates and resolves customer problems
• Assist with warranty policies and procedure changes
• Assist as needed with quality issues
• Represent S&S at trade shows, seminars, and races
• Assist with the development of instruction sheets and fliers for new and existing products (may include educational videos)
• Generate company sales by directing customers to S&S products for their needs
• Road test as necessary
• Assist R&D as required
• Answer customer e-mails and phone calls with accurate information in a timely manner

QUALIFICATIONS :

WORKING CONDITIONS & PHYSICAL REQUIREMENTS :