IT Support Analyst, Associate

Top 5 Required Skills (These are not preferred skills. If the candidate does not have these required skills, they will be rejected completely)

1. Communication

The ability to listen actively, ask questions, and explain technical concepts to non-technical people

2. Problem solving

The ability to identify, diagnose, troubleshoot, and resolve issues using logical steps

3. Customer service

The ability to detect and fix issues quickly to reduce response times for users

4. Collaboration

The ability to work well with others and communicate effectively with your team

5. Adaptability

Being able to think quickly and adapt to unexpected changes or challenges.

Technologies : What does this temp must know to perform the required job duties (These are not preferred technologies - If they do not have these technologies they will be rejected completely)

The capability to efficiently assist users with a wide range of technical issues, such as troubleshooting computing devices, ( Windows ) operating systems, network technologies, printers, and Microsoft software applications across different platforms (desktop, client-server, browser-based, etc.)

Required Education :

High School Diploma or equivalent.

Required Years of Experience

6+ months of experience in IT or related area.

6+ months of experience in operating system or software application troubleshooting (e.g., root cause analysis, debugging).

Key Words : Job Description :

Principal Duties and Responsibilities :

• Follows standard operating procedures.
• Supports troubleshooting efforts to identify routine problems.
• Provides first level support to resolve problems with products, applications, and devices.
• Supports documentation of details of incidents, status of service requests, and resolutions, and follows escalation procedures.
• Assists with processing incoming requests.
• Adapts to minor changes and setbacks in order to manage pressure and meet deadlines.
• Supports efforts to meet key performance indicators (e.g., performance, availability, capacity).
• Seeks out learning opportunities and feedback to increase own knowledge and skill using internal training resources.
• Contributes to the knowledge repository for routine technical support.
• Escalates routine problems as necessary to appropriate resource (e.g., support team, vendor).
• Completes routine technical tasks assigned by more senior personnel.
• Manages minor distractions, prioritizes tasks, and deals with setbacks in a timely manner with assistance from more senior personnel.

Level of Responsibility :